ServiceNow Senior Developer

Lenovo Inc.; São Paulo; Hybrid; BRL 150,000 - 230,000; Full time

Job summary

Lenovo is seeking an experienced ServiceNow Senior Developer to design, build, and deliver solutions across ITSM and CSM. You will lead hands-on development, mentor a small team, and collaborate with global stakeholders to translate business needs into scalable ServiceNow offerings.

Hybrid role based in LATAM, with offices in São Paulo, Buenos Aires or Mexico City. You will partner with clients to ensure high-quality code, secure integrations, and reliable deployments while guiding junior

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong ITSM, CSM, integrations, and portal development.
• Experience in a client-facing or delivery environment.
• Proven ability to guide or support other developers (without formal people management).
• Strong communication skills and ability to work with global teams.

Responsibilities

• Hands-On Development across ITSM, CSM, Service Portals, and Scoped Applications.
• Build and maintain integrations using REST, SOAP, MID Server, and other frameworks.
• Troubleshoot and resolve complex technical issues across environments.
• Translate business requirements into scalable technical solutions aligned with ServiceNow best practices.
• Contribute to solution architecture decisions and platform improvements.
• Provide guidance through code reviews, troubleshooting, and best practices.

Skills

ServiceNow development

ITSM

CSM

Integrations

Portal development

Client-facing

Mentorship

Communication

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

About the Role

We are seeking an experienced ServiceNow Senior Developer to support the design, development, and delivery of ServiceNow solutions across multiple modules. This is a hands-on development role first, where you will actively build and implement solutions while also providing guidance and support to a small team of developers. You will serve as a senior technical resource, helping to drive solution quality, share best practices, and ensure successful project delivery. You will work closely with customers across North America and Latin America, partnering with stakeholders to translate business needs into scalable ServiceNow solutions.

This position is hybrid based in Buenos Aires, São Paulo or Mexico city.

What You’ll Do

Hands-On Development

• Design, develop, and implement ServiceNow solutions across ITSM, CSM, Service Portals, and Scoped Applications
• Build and maintain integrations using REST, SOAP, MID Server, and other frameworks
• Troubleshoot and resolve complex technical issues across environments

Solution Design & Delivery

• Translate business requirements into scalable technical solutions aligned with ServiceNow best practices
• Contribute to solution architecture decisions and platform improvements
• Ensure high-quality, maintainable, and secure code

Client Engagement

• Work directly with customers to gather requirements and provide technical guidance
• Communicate technical solutions clearly to both technical and non-technical stakeholders

Team Support & Mentorship

• Act as a go-to technical resource for a small team of developers
• Provide guidance through code reviews, troubleshooting, and best practices
• Support the growth and development of junior team members through day-to-day collaboration

Requirements

• 5+ years of hands-on ServiceNow development experience
• Strong expertise in ITSM, CSM, integrations, and portal development
• Experience in a client-facing or delivery environment
• Proven ability to guide or support other developers (without formal people management required)
• Strong communication skills and ability to work with global teams
• Ability to manage multiple priorities in a fast-paced environment
• Must be based in Brazil, Sao Paulo or Mexico city(LATAM)

We believe in treating each other with respect and dignity.

We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law.

When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements.

All employees help to create a positive work environment by adhering to these standards.

If you require an accommodation to complete this application, please [e-mail]