Analista de Serviços Pl

Lenovo Inc.; São Paulo; On-site; BRL 60,000 - 100,000; Full time

Job summary

Lenovo Inc. is seeking an SMO Service Coordinator to support the Service Delivery Manager in delivering efficient DaaS/Managed Services to Lenovo clients.

The role covers order and account management, incident handling, invoicing, and SLA reporting while coordinating with partners and suppliers. The ideal candidate has 1–2 years in project coordination, fluent English, and experience with ticketing tools (ServiceNow) and Excel reporting.

Qualifications

• 1–2 years project coordination experience
• Fluent in English
• Experience with ticketing tools (preferably ServiceNow)
• Skilled in Excel / Reporting

Responsibilities

• Process orders for new devices and re-deploying existing devices
• Support the device forecasting process
• Oversee configuration of Desktop, Laptop and Tablet devices
• Monitor and manage inventory levels
• Utilize Order Management tools
• Manage the service lifecycle of deployed devices
• Create customer invoices
• Handle incidents and requests from clients
• Prepare documentation to track and report on SLA performance
• Identify and support initiatives to improve client service delivery
• Build relationships with partners and suppliers
• Interact with clients and respond to queries about their contracts
• Ensure issues within the client environment are addressed promptly

Skills

Order management

Account management

Service management

Client experience

Ticketing tools

Excel / Reporting

Fluent English

Tools

ServiceNow

Excel

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.

We are seeking candidates ideally with experience in the following disciplines: -

Order Management

• Processing orders for new devices, and re-deploying existing devices
• Support the device forecasting process
• Order Management – Order to Install process
• Oversee configuration of Desktop, Laptop and Tablet devices
• Monitor and manage the inventory levels
• Utilize Order Management tools

Account Management

• Manage the service lifecycle of deployed devices
• Creation of customer invoices
• Well versed in Purchase Order administration

Service Management & Productivity Improvement

• Experience in an Account Operations environment
• Manage incidents and requests from clients
• Facilitate a resolution to any technical escalations
• Prepare documentation to track and report on SLA performance
• Identify and support initiatives to improve client service delivery
• Build solid working relationships with partners & suppliers

Client Experience

• Interact with the clients
• Facilitate an answer to any queries associated with their aligned contract(s)
• Be on top of any issues within their customer environment
• Demonstrate an obsession to maximize client satisfaction levels

Position Requirements

1-2 years project coordination experience, ideally in a services environment

Fluent in English

Experience with ticketing tools (preferably ServiceNow)

Skilled in Excel / Reporting

Persistent, detail oriented, able to multitask

• Must have a good attitude towards learning, and implementing change

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.

If you require an accommodation to complete this application, please contact [e-mail]