ServiceNow - Project Manager

SGF Global; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An innovative company is seeking a skilled Project Manager to lead the implementation of ServiceNow solutions. This fully remote position from Brazil requires advanced English and expertise in project management, particularly within ITSM. The ideal candidate will manage project plans, engage stakeholders, and ensure quality assurance throughout the project lifecycle. Join a dynamic environment where your contributions will directly impact the success of critical IT projects, driving efficiency and best practices in a globally recognized firm.

Qualificações

• Experience with ITSM and HSM modules is mandatory.
• Certifications in ServiceNow and Scrum Master are nice to have.

Responsabilidades

• Develop and maintain project plan and resource allocation.
• Facilitate meetings with stakeholders and provide status updates.
• Oversee user acceptance testing and ensure quality standards.

Conhecimentos

Project Management

ServiceNow

Agile Methodologies

Advanced English

Communication Skills

Problem-Solving Skills

Ferramentas

ServiceNow

Descrição da oferta de emprego

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International Recruitment • I’m hiring globally • @Umbrellla

• 100% remote from Brazil
• 160hours per month
• PJ / 6 months
• ADVANCED ENGLISH REQUIRED

Required Skills and Experience

• Project Management: Experience with ITSM (IT Service Management) and HSM (Human Service Management)/HR module is mandatory.
• ServiceNow: Significant experience with the ServiceNow product.
• Agile Methodologies: Familiarity with daily meetings, stand-up meetings, retrospectives, etc.
• Certifications: Certifications in ServiceNow and Scrum Master are nice to have but not mandatory.
• English Advanced Level
• Communication Skills and Problem-Solving Skills

Responsibilities

• Project Planning and Management: Develop and maintain project plan and resource allocation, define project scope, goals, and deliverables, conduct risk assessment and mitigation planning, manage change requests and control scope creep.
• Stakeholder Communication and Engagement: Facilitate meetings with business stakeholders, IT teams, and ServiceNow developers, provide regular status updates, dashboards, and executive reports, ensure stakeholder expectations are managed effectively.
• Requirements Gathering and Documentation: Work with business analysts to document functional and non-functional requirements, ensure alignment between business needs and ServiceNow capabilities, review and approve project documentation.
• Implementation Oversight: Coordinate with ServiceNow developers and architects, monitor progress against milestones, ensure best practices are followed during implementation.
• Testing and Quality Assurance: Oversee user acceptance testing (UAT) planning and execution, address issues identified during testing, ensure quality standards are met before deployment.
• Deployment and Post-Implementation Support: Manage go-live activities and ensure a smooth transition, monitor post-implementation performance, provide recommendations for continuous improvement.

Project Objectives

The objective of this engagement is to manage the implementation of ServiceNow solutions, ensuring that:

• The project is completed on time and within budget.
• Business requirements are properly gathered, analyzed, and implemented.
• Risks and issues are proactively identified and mitigated.
• Project stakeholders are engaged and informed.
• Best practices and methodologies are followed to optimize ServiceNow capabilities.

The following deliverables will be provided by the Project Manager:

• Project Plan: Detailed scope and resource plan.
• Risk Management Plan: Identified risks and mitigation strategies.
• Stakeholder Communication Plan: Regular reporting and meeting schedules.
• Requirements Documentation: Business and technical requirements.
• Test Plan: UAT strategies and issue tracking.
• Deployment Plan: Go-live strategy and transition activities.
• Final Project Report: Summary of outcomes, lessons learned, and future recommendations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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