Project Manager

Miratech; Buenos Aires; Teletrabalho; USD 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative global IT services company is seeking a dynamic Bilingual Project Manager to lead transformative initiatives in the contact center domain. This role involves overseeing large-scale migration and optimization projects, ensuring seamless coordination among cross-functional teams. The ideal candidate will possess strong project management expertise and bilingual proficiency in Spanish and English. Join a forward-thinking organization that values relentless performance and offers a culture of growth, flexibility, and impactful collaboration on projects for top global clients.

Serviços

Health Insurance

Language Courses

Relocation Program

Professional Development Opportunities

Flexible Work Environment

Inclusive Work Culture

Team-building Events

Qualificações

• 4-5 years of experience in project management in contact center environments.
• Proven track record managing multiple projects with competing deadlines.

Responsabilidades

• Lead end-to-end project execution for contact center migrations and upgrades.
• Act as the primary bilingual liaison between stakeholders and technical teams.

Conhecimentos

Project Management

Bilingual Communication (Spanish & English)

Stakeholder Management

Waterfall Methodology

Agile Methodology

Formação académica

Bachelor's Degree in a relevant field

Ferramentas

Smartsheet

Confluence

MS Project

JIRA

Descrição da oferta de emprego

Get AI-powered advice on this job and more exclusive features.

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a dynamicBilingual Project Manager (Spanish and English speaking)to lead transformative initiatives in thecontact center domain. In this role, you will oversee large-scale migration and optimization projects, ensuring seamless coordination between cross-functional teams and stakeholders. The ideal candidate will bring strong project management expertise, bilingual proficiency (Spanish & English), and experience incontact center operations, cloud platforms, and stakeholder management.

Responsibilities:

• Lead end-to-end project execution forcontact center migrations, upgrades, and process improvementsacross multiple concurrent workstreams.
• Act as the primarybilingual liaison(Spanish/English) between business stakeholders, technical teams, and leadership, ensuring alignment on project goals.
• Define project scope, timelines, and deliverables while managing risks, dependencies, and change requests.
• Facilitate daily stand-ups, progress reviews, and stakeholder meetings to ensure project milestones are met.
• Maintain comprehensive project documentation (plans, status reports, risk logs) for transparency and compliance.
• DriveWaterfall-based project execution(Agile familiarity is a plus) while adapting to evolving business needs.
• Collaborate withsolution architects, IT teams, and vendorsto ensure smooth integrations (e.g., CRM, telephony, cloud platforms).
• Monitor project health, identify bottlenecks, and implement corrective actions to keep initiatives on track.
• Foster acollaborative and adaptable work environment, managing priorities in a fast-paced setting.
  
  

Qualifications

• 4-5 years of Project Management experienceincontact center environments(migrations, telephony, CRM integrations).
• Proven track record inmanaging multiple projects simultaneouslywith competing deadlines.
• Strong expertise inWaterfall methodology(Agile/Scrum exposure is beneficial).
• Bilingual fluencyinSpanish & English(written and spoken) for stakeholder communication.
• Experience withproject management tools(Smartsheet, Confluence, MS Project, JIRA).
• Knowledge ofcontact center technologies(IVR, ACD, cloud telephony, CRM platforms).
  
  

Nice to have:

• Familiarity withAgile/Scrum or hybrid project methodologies.
• Exposure toCI/CD pipelinesin migration or digital transformation projects.
• Previous experience working withLatin American or US-based contact center clients.
  
  

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management and Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Miratech by 2x

Sign in to set job alerts for “Project Manager” roles.

LIDER DE PLANIFICACION - PROYECTO ARG LNG

Autonomous City of Buenos Aires, Buenos Aires Province, Argentina 1 week ago

Project Manager - EY Global Delivery Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.