Senior Server Engineer

Convergys; São Paulo; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Convergys in Brazil seeks a Senior Server Engineer to deliver 2nd and 3rd line support for Global Unix/Linux platforms, focusing on timely resolution and SLA compliance.

The role involves day-to-day administration, maintenance, and support, with tight deadlines and teamwork to manage short and long-term projects. Strong self-motivation and collaboration with management are essential for reliable service delivery.

Qualificações

• Experience in Unix/Linux administration and 2nd/3rd line support.

Responsabilidades

• Provide 2nd and 3rd line support for Unix/Linux platforms.
• Perform day-to-day administration and maintenance of server environments.
• Ensure incidents are resolved within defined SLAs and coordinate with global teams.
• Interface with management and stakeholders to communicate status and risks.

Conhecimentos

Unix administration

Linux administration

Descrição da oferta de emprego

Job Title: Senior Server Engineer Job Description

As the Server Support Engineer- Unix Support, you will be a responsible for delivering 2nd and 3rd line support for the Global Unix / Linux Platforms. This is an operational role, focusing on technical analysis and timely resolution, providing technical skills to resolve all service issues within agreed Service Level Agreements, ensuring that customer satisfaction is maintained. You will be part of a team responsible for providing day-to-day administration, maintenance, and support The ideal candidate is expected to be able to meet tight project deadlines, excel under pressure, work well with others, be self-motivated, and manage short and long term projects. You will actively interface with management,