Senior Operations Analyst

DiDi Global; São Paulo; Presencial; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

Join a forward-thinking company that values diversity and innovation. As a customer-centric operations analyst, you'll enhance user experience and drive sustainable growth through strategic projects and data analysis. Collaborate with various teams to lead initiatives that improve product solutions and foster your professional growth. This role offers a unique opportunity to make a significant impact in a pioneering mobility technology platform, where your contributions will help shape the future of mobility and delivery services across multiple countries.

Qualificações

• Proficiency in SQL for business metrics analysis.
• Strong analytical skills to support decision-making.

Responsabilidades

• Creating SQL queries to analyze business metrics.
• Conducting A/B tests to support decision-making.
• Leading projects to improve product solutions.

Conhecimentos

SQL

Analytical Skills

Data Analysis

A/B Testing

Project Management

Formação académica

Degree in Business Administration

Degree in Economics

Degree in Engineering

Descrição da oferta de emprego

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Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

Since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions starting in Brazil and scaling up to impact more than 12 countries where DiDi operates. Our innovations span sustainability, safety, artificial intelligence, financial markets, and more.

We thrive on challenges that excite us, working quickly with respect, collaboration, and good humor. We value diverse experiences and opinions to grow together, learn from failures, and continuously improve our solutions.

Team Overview

We are seeking a customer-centric operations analyst for the Entrega team. Your mission is to enhance user experience and drive sustainable growth through strategic projects, data analysis, hypothesis testing, and solution development, fostering your professional growth.

Role Responsibilities

• Creating SQL queries to analyze business metrics
• Conducting A/B tests on marketplace metrics and supporting decision-making
• Leading projects to improve our product solutions
• Coordinating with marketing, legal, operations, product, research, safety, and other teams
• Documenting project progress and communicating results transparently

Role Qualifications

• Proficiency in SQL
• Strong analytical skills
• Degree in Business Administration, Economics, Engineering, or related fields (preferred)
• Advanced English proficiency

Our Values

• Creating valuable customer experiences
• Making data-driven decisions
• Fostering win-win collaboration
• Upholding integrity
• Striving for continuous improvement
• Embracing diversity and inclusion

Diversity & Inclusion

We consider diversity a core value today, not a future goal. We promote inclusion, respect, and equal opportunities through our Diversity Committee and various identity groups. Our commitment extends to all, including pregnant individuals and people with disabilities.

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