Sr. Operations Analyst, Cards Authorizations

Pismo; Brasil; Teletrabalho; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

Join a forward-thinking company that provides critical services in transaction processing. As a Sr. Operations Analyst, you'll play a vital role in supporting clients during live operations, focusing on financial flows from major networks. Your analytical skills will help resolve transaction issues and enhance client satisfaction. This innovative firm values proactive problem-solving and offers a collaborative environment where your contributions will shape the future of financial services. If you're passionate about technology and client support, this position is perfect for you.

Serviços

Flexible hours

Remote work financial support

Life Insurance

Medical and Dental

Child care benefit: daycare

Support for studying languages

Incentive for AWS and GCP certifications

Performance Incentive Plan

Qualificações

• Proven experience in transaction processing and understanding of Visa and Mastercard networks.
• Strong analytical skills with the ability to make quick decisions.
• Experience working with transaction databases and familiarity with SQL.

Responsabilidades

• Analyze and resolve transaction issues, ensuring high client support.
• Investigate discrepancies and make decisions on transactions.
• Identify patterns and recommend improvements to product teams.

Conhecimentos

Analytical Skills

Problem-Solving Skills

Transaction Processing

SQL

Understanding of Messaging Protocols

Formação académica

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Bachelor's degree in Administration

Ferramentas

AWS

Postman

Insomnia

Descrição da oferta de emprego

Sr. Operations Analyst, Cards Authorizations

Summary

The Pismo platform provides critical services to our clients, running billions of transactions every year in different regions. Providing excellent services to our clients is a key value at Pismo, which requires experienced professionals to support our clients when needed.

This role plays a critical role in supporting our clients during live operations, focusing on financial flows originating on networks such as Visa, Mastercard, and others. This position requires a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction clearing concepts and rules.

What you'll do

• Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions.
• Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client support and satisfaction.
• Investigate discrepancies on our platform, making decisions such as approving, denying or replacing incorrect transactions.
• Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams to help improve the product over the long term.

Minimum Qualifications

Language Skills:

• English Intermediate-to-Advanced (B2)

Technical Skills:

• Bachelor’s degree in Information Technology, Computer Science, Administration, or related field.
• Proven experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks.
• Knowledge on transactions settlement and clearing.
• Strong analytical and problem-solving skills, with the ability to make quick, informed decisions.
• Experience working with transaction databases and familiarity with SQL or similar querying languages.
• Proficiency on interpreting behaviors and fetching results from different technical systems.

Desirable Qualifications

• Spanish is a plus, but not required
• Familiarity with international standards ISO 8583, EMV, and APIs
• Experience using AWS tools.
• Experience using tools like Postman or Insomnia.
• Experience in managing client support on a global scale, dealing with diverse cultural and regional considerations
• Ability to convey technical information to non-technical users clearly.
• Previous experience in a technical support role or IT-related field.
• Understanding of cloud computing and relevant technologies.

Core Benefits

• Flexible hours
• Remote work financial support
• Life Insurance
• Medical and Dental
• Assistance Employee child care benefit: daycare
• Vidalink partnership
• Support for studying languages
• Incentive for AWS and GCP certifications
• Sesc Partnership
• Performance Incentive Plan

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Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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Have you ever worked in the financial/banking market? * Select...

Do you have experience with transaction processing? * Select...

Do you have experience working with transaction databases and familiarity with SQL or similar querying languages? * Select...

How is your English level? Considering reading, writing, listening and speaking in English every day * Select...

1. Are you currently or have you recently (within the last 2 years) been a partner or employee of KPMG or BDO USA? Please indicate which of the following statements is true: * Select...

2. Have you ever been a partner or employee of KPMG or BDO USA? Please indicate which of the following statements is true: * Select...

3. Do you have a close relative* who is a current employee or partner at KPMG or BDO USA? (*This includes parent, child, spouse, domestic partner, sibling, stepparent, stepchild, grandparent, grandchild, aunt, uncle, niece, nephew, in-law, or other significant relationships.) If yes, do any of the following apply: * Select...

4. In the past 12 months, have you been a decision maker on a Visa contract, deal, license, permit, law, regulation, or other matter while employed by a government agency or state-owned entity? Note: A state-owned entity is a legal entity that is a commercial enterprise owned or controlled by a government (e.g., bank, airline). * Select...

5. Are you now, or have you been in the past year, a Covered Government Official with authority or influence over any matters not disclosed in the prior question that could reasonably be expected to affect Visa business? Note: A Covered Government Official includes: (1) Any officer or employee of a government (whether a legislative, administrative or judicial position), department or agency, or any person acting in an official capacity for or on behalf of such government, department or agency; (2) Any employee, official or agent of a public international organization (such as the United Nations, World Bank, or World Health Organization); (3) Any candidate for a political office, political party or any political party official; (4) Any employee of a state-owned or state-controlled entity such as a state-owned financial institution; (5) A member of a Royal Family. * Select...

6. Do you have a Close Relative who is a Covered Government Official and has authority or influence over matters that could reasonably be expected to affect Visa business? Note: A Close Relative includes a parent, child, spouse, domestic partner, sibling, stepparent, stepchild, grandparent, grandchild, aunt, uncle, niece, nephew, in-law, or other significant relationship. Note: A Covered Government Official includes: (1) Any officer or employee of a government (whether a legislative, administrative or judicial position), department or agency, or any person acting in an official capacity for or on behalf of such government, department or agency; (2) Any employee, official or agent of a public international organization (such as the United Nations, World Bank, or World Health Organization); (3) Any candidate for a political office, political party or any political party official; (4) Any employee of a state-owned or state-controlled entity such as a state-owned financial institution; and (5) A member of a Royal Family. * Select...

7. Do you have any contractual restrictions or restrictive covenants that could impact your ability to fully meet the needs of this position at Visa (e.g., a non-compete agreement)? * Select...

8. Based on your current or previous employment (in the last 24 months), are you subject to any restrictions on lobbying or appearing before the government? * Select...

9. Have you ever worked for Visa Inc. or any wholly/majority-owned subsidiaries of Visa Inc. (e.g., CyberSource, Fundamo, etc.) in any capacity (e.g., Contractor, Full-time Employee, Consultant, Intern, etc.)? * Select...

10. Are you a Close Relative of any Visa board director, executive officer, or 5% stockholder? A Close Relative is a parent, child, spouse, domestic partner, sibling, stepparent, stepchild, grandparent or grandchild, aunt or uncle, niece or nephew, in-law or other significant relationship. * Select...

11. Do you share the residential household with any Visa board director, executive officer, or 5% stockholder? * Select...

12. To your knowledge, do you have any relatives currently working for Visa? * Select...

12.1 If yes, please list your relatives name and your relationship to them.

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