Sr Operations Analyst

Latitude.sh, Inc.; São Paulo; Presencial; BRL 50.000 - 90.000; Tempo integral

Resumo da oferta

An innovative company is seeking a Senior Operations Analyst to join their dynamic team. This role focuses on maintaining high availability and exceptional service quality across global infrastructure. You will lead operational tasks, manage relationships with remote data center techs, and ensure adherence to operational standards. With a strong emphasis on technical skills and leadership, this position offers the opportunity to make a significant impact in a collaborative environment. If you're passionate about technology and eager to contribute to a forward-thinking organization, this is the perfect opportunity for you.

Serviços

Competitive Compensation

Annual Bonus based on performance

Work Anniversary bonus

Transportation or fuel voucher

Subsidies for education and certification

Partnership with SESC for dependents

Qualificações

• Experience in server hardware diagnostics, replacements, and upgrades.
• Solid knowledge of Linux system administration and command line operations.

Responsabilidades

• Lead operational tasks involving infrastructure services including servers and storage.
• Install, configure, and troubleshoot Linux and Windows operating systems.

Conhecimentos

Advanced English communication skills

Server hardware diagnostics and upgrades

Data center standards and operations

Linux system administration

Windows Server environments

RAID technologies and disk provisioning

Formação académica

Bachelor’s degree in Computer Science

Information Systems or similar experience

Ferramentas

Monitoring platforms

Ticketing systems

Descrição da oferta de emprego

Latitude.sh global computing platform was launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world.

We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure. If you share this passion, join our growing team of talented people and help build the future of the Internet.

Summary

The Operations team at Latitude.sh is responsible for ensuring the seamless functioning of our global infrastructure. While provisioning new servers and IT infrastructure is essential, our mission is to maintain high availability, ensure rapid response times, and deliver exceptional service quality to our clients.

We are seeking a Senior Operations Analyst to join our team, working on the second (01:00 PM to 10:00 PM) or third shift (10:00 PM to 07:00 AM). This role requires hands-on technical skills, strong ownership of tasks, and the ability to lead and support critical operational processes across multiple data center environments.

Key Responsabilities

• Lead the execution and coordination of operational tasks involving infrastructure services – including servers, storage, networking equipment, and platform software;
• Perform and oversee rack and stack activities, hardware installation, and in-cabinet maintenance;
• Manage relationships and workflows with remote data center techs, ensuring adherence to operational standards and procedures;
• Install, configure, and troubleshoot Linux and Windows operating systems;
• Conduct root cause analysis and handle complex issues related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;
• Configure, maintain, and troubleshoot out-of-band management platforms such as IPMI/BMC;
• Support and improve internal operational documentation, workflows, and escalation procedures;
• Mentor junior team members and contribute to continuous improvement initiatives.

Skills and Qualifications

• Advanced English communication skills (B2 or higher);
• Proven experience with server hardware, including diagnostics, replacements, and upgrades;
• Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination;
• Proficiency with monitoring platforms, ticketing systems, and incident handling workflows;
• Solid knowledge of Linux system administration (CentOS, Ubuntu, or similar), including command line operations, scripting, and performance tuning;
• Working knowledge of Windows Server environments;
• Familiarity with RAID technologies, disk provisioning, and troubleshooting storage systems;
• Bachelor’s degree in Computer Science, Information Systems, or similar working experience;
• Prior experience in a senior role within a data center operations or infrastructure support team is a strong plus.

What do we offer?

• Competitive Compensation;
• Annual Bonus based on company and team performance;
• Work Anniversary bonus;
• Transportation or fuel voucher (without discounts);
• Subsidies for education, certification and English courses;
• Partnership with SESC extended to dependents.

Why Latitude.sh?

We're a lean, agile team of passionate professionals who believe in the power of innovation and creative problem-solving. As part of our team, you won't be lost in the crowd – you'll be an essential contributor, making a real impact from day one.

Our values at Latitude.sh guide us in all our work and partnerships. We're proud to be an inclusive company, and we welcome all applicants for our open positions, regardless of their background, religion, sexual orientation, gender identity, age, nationality, or disability. If these values speak to you, we'd love for you to become a part of our team.