Senior Manager, Merchant Success Americas – Brazil

Ebanx group; São Paulo; On-site; BRL 180,000 - 240,000; Full time

Job summary

EBANX is seeking a Senior Manager, Merchant Success Americas based in São Paulo. You will lead a team of Key Account Managers to grow revenue from the existing enterprise merchant base, expanding into new countries and products.

You will define growth strategies, drive pipeline, and collaborate with cross-functional teams to unlock expansion opportunities while monitoring account health and performance. Portuguese and English fluency required.

Qualifications

• Leadership role with revenue growth via upsell/cross-sell.
• Experience leading account management or commercial teams.
• Strong payments industry experience required.
• Experience handling multi-stakeholder commercial relationships.
• Proficiency with Salesforce CRM, AI tools and analytics to forecast expansion revenue.

Responsibilities

• Lead a team of Key Account Managers focused on expanding merchant revenue in the Americas.
• Define and execute growth strategies, portfolio segmentation and prioritization.
• Drive pipeline, deal velocity and team performance.
• Engage with senior merchant stakeholders as trusted advisor.
• Collaborate with Product, Solutions Engineering, Marketing, Legal and Compliance on expansion opportunities.
• Monitor account health and usage, spotting growth and retention risks.
• Develop and track KPIs and coaching for performance.

Skills

Leadership

Revenue growth

Account management

Strategic thinking

Stakeholder management

Portuguese & English fluency

Tools

Salesforce CRM

AI tools

Analytics tools

Job description

Based in São Paulo
At EBANX, we are on a mission to connect global companies with high-growth markets. As we deepen our footprint in Brazil, we are seeking a Senior Manager, Merchant Success Americas to lead the charge in growing revenue from our existing merchant base. You will lead a team of Key Account Managers responsible for expanding EBANX's share of wallet and global country expansion with some of the most prominent enterprise merchants.

Based in São Paulo
At EBANX, we are on a mission to connect global companies with high-growth markets. As we deepen our footprint in Brazil, we are seeking a Senior Manager, Merchant Success Americas to lead the charge in growing revenue from our existing merchant base. You will lead a team of Key Account Managers responsible for expanding EBANX's share of wallet and global country expansion with some of the most prominent enterprise merchants.

What you'll do:

• Lead, drive, and inspire a team of Key Account Managers focused on growing revenue from EBANX's existing Americas enterprise merchant portfolio by increasing our share of wallet in our current operation, and expanding into new countries and products.
• Define and execute account growth strategies, portfolio segmentation, and account prioritization based on expansion potential.
• Drive pipeline generation, deal velocity, and team performance
• Personally engage with these enterprise accounts, acting as a trusted advisor and escalation point for senior merchant stakeholders.
• Collaborate with cross-functional teams (Product, Solutions Engineering, Marketing, Legal, Compliance, etc.) to identify and package expansion opportunities.
• Monitor account health and usage data to proactively spot growth opportunities and retention risks.
• Develop and track team KPIs and coaching for performance and growth.
• Report regularly on account performance and expansion pipeline using Salesforce, AI tools and analytics tools, driving forecasting accuracy and prioritization.

Who you are:

• A "hunter" mindset applied to the existing base. You are someone who gets restless leaving revenue on the table and actively goes after it, rather than waiting for merchants to ask.
• High-energy, relationship-driven, and comfortable navigating complex, consultative conversations with senior stakeholders.
• Strategic and hands-on: able to design a portfolio growth strategy and also personally run key account conversations.
• Leads by example, balances strategic vision with tactical execution, and thrives in a scale-up environment.
• Demonstrable leadership skills, with a clear understanding of the difference between leadership and management.
• Curious, entrepreneurial, and results-focused and you take accountability and hold high standards.
• Cultural alignment and ability to act as a local ambassador for EBANX. .

What you bring:

• A track record in a leadership position within a commercial role (Key Account Management, Customer Success, or Business Development) with demonstrated revenue growth via upsell/cross-sell (not only new business).
• Experience managing or leading account management/commercial teams.
• Strong payments industry experience is required.
• Experience handling complex, multi-stakeholder commercial relationships
• Strong experience with Salesforce CRM, AI tools, and analytics tools to manage account portfolios, forecast expansion revenue, and drive process discipline.
• Fluency in Portuguese and English (spoken and written) required; Spanish is a plus.
• Based in São Paulo, or willing to relocate there.

Why EBANX:

• A rare opportunity to shape how EBANX grows its most established merchant relationships in a key strategic market.
• A fast-paced, global fintech environment with rapid growth.
• Work with top-tier clients and some of the most dynamic professionals in the industry.
• A front-line role in EBANX's most important commercial growth effort.
• Exposure to senior leadership and opportunities to shape regional strategy.