Senior Fraud Prevention Analyst

Shopee; São Paulo; Híbrido; BRL 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical and dental assistance

Gympass & TotalPass

Flexible meal/food allowance

Transportation or on-site parking

Flexible benefits program

Zenklub access

Discretionary annual bonus

Resumo da oferta

Monee is seeking a Senior Associate Fraud Operations to strengthen fraud prevention and operational controls within a fintech/regulatory environment in Brazil. The role blends fraud analysis, execution, and process optimization, collaborating across Fraud, Product, Ops and regional teams to enhance decision quality and efficiency.

We value a strong background in Fraud Operations within regulated financial contexts, SQL and advanced English, and the ability to work in a hybrid model at our Brazil

Qualificações

• Bachelor’s degree in Business Administration, Economics, Engineering, Information Systems or related fields.
• Advanced level of Microsoft Office (Excel and PowerPoint).
• SQL experience; other programming languages are a plus.
• Comfortable working with large datasets and incomplete information.
• Advanced English (written and spoken).
• Experience in Fraud Operations, Fraud Risk, Payments Operations or related roles in regulated environments.

Responsabilidades

• Fraud Case Analysis: analyze cases to identify patterns and risks, supporting accurate fraud decisions.
• Operational Performance & Capacity: monitor indicators and support capacity planning and workload optimization.
• Review and improve Fraud Ops SOPs, workflows and controls for clarity and resilience.
• Fraud Flows: support fraud handling related to Brazilian instant payments and transfers (Pix, MED) and other account-based fraud.
• Cross-functional Collaboration: work with Product, Data and Regional teams on fraud-related initiatives.
• External Benchmarks: conduct studies to gather best practices in Fraud Prevention.

Descrição da oferta de emprego

About Monee:

At Monee, we believe that every member of our team plays a fundamental role in our success, and that diverse perspectives and experiences are essential to moving our business forward and driving our purpose of changing the world for the better.

About The Team

About Monee:

At Monee, we believe that every member of our team plays a fundamental role in our success, and that diverse perspectives and experiences are essential to moving our business forward and driving our purpose of changing the world for the better.

Being part of our team is an opportunity to grow and develop within a highly agile culture. If you thrive on taking on great responsibilities and doing what has never been done before, Monee is the place for you.

Here, you will take on meaningful challenges, collaborate with a diverse team, and contribute to the future of e-commerce in Brazil, creating a positive impact on the lives of millions of people.

Work Model

We have adopted a hybrid work model, which allows people to adjust their work environment according to their personal needs, while also promoting collaboration and interaction in the office.

Job Description

Your Mission

The Senior Associate Fraud Operations will play a key role in strengthening Monee’s fraud prevention and operational control capabilities within a fintech and regulated financial institution environment. The position combines fraud analysis, operational execution and process optimization, ensuring fraud controls remain effective, scalable and aligned with fast-evolving products and business needs. The role operates close to day-to-day operations while maintaining an analytical and improvement-oriented mindset, working cross-functionally with Fraud, Product, Operations and Regional teams to enhance fraud decision quality, operational efficiency and risk mitigation, focused on Brazil’s payments and regulatory ecosystem.

What Your Day-to-Day Will Look Like

• Fraud Case Analysis: Analyze fraud cases and investigations to identify patterns, operational gaps and emerging risks, supporting accurate and consistent fraud decisions.
• Operational Performance & Capacity: Monitor operational performance indicators and support capacity planning and workload optimization to ensure scalability and efficiency.
• Processes & SOPs: Review, document and continuously improve Fraud Ops SOPs, workflows and controls, ensuring clarity, consistency and operational resilience.
• Fraud Flows: Support fraud handling related to Brazilian instant payments and transfer mechanisms, including Pix and MED flows, as well as other account-based fraud scenarios.
• Cross-functional Collaboration: Work closely with Product, Data and Regional teams to support fraud-related initiatives, investigations and operational improvements.
• External Benchmarks: Conduct external benchmark studies to gather best practices related to the Fraud Prevention landscape.

Expected Results

• Improved consistency and quality of fraud decisions.
• More effective and proactive fraud controls.
• Increased operational efficiency and reduced rework.
• Stronger alignment between fraud operations, product evolution and regulatory requirements.

Requirements

What You Need to Take on This Challenge

• Business Administration, Economics, Engineering, Information Systems or related fields. IT and System requirements
• Advanced level of Microsoft Office (Excel and PowerPoint)
• SQL (Experience in other programming languages is a differential)
• Comfortable working with large datasets and incomplete information. Language
• Advanced English (written and spoken). Experience
• Relevant years in Fraud Operations, Fraud Risk, Payments Operations or related roles in regulated environments.
• Experience in financial institutions (banks, fintechs or payment institutions).
• Exposure to KYC or customer onboarding processes is a plus.

Benefits

• Medical and dental assistance, extended to dependents;
• Partnership with Gympass and TotalPass;
• Flexible meal/food allowance;
• Transportation voucher, mobility allowance, or on-site parking;
• Flexible benefits program;
• Access to Zenklub;
• Discretionary annual bonus tied to performance.

COME MAKE HISTORY WITH US.

WHAT MAKES YOU UNIQUE, MAKES US BETTER!