Senior Customer Success Manager

monday.com; São Paulo; Presencial; BRL 60.000 - 120.000; Tempo integral

Resumo da oferta

An innovative company seeks a passionate Customer Success Manager to enhance client relationships and drive product adoption. In this hybrid role, you will engage with clients, ensuring they maximize their use of the platform while managing onboarding and ongoing support. Your expertise in B2B SaaS and strong communication skills in English and Portuguese will empower you to connect client goals with effective solutions. Join a dynamic team that thrives on collaboration and embraces challenges, making a meaningful impact in a fast-paced environment. This is a fantastic opportunity to grow your career while helping clients succeed.

Qualificações

• 4+ years in B2B SaaS customer success or account management.
• Superb communication skills in English and Portuguese.

Responsabilidades

• Build strong client relationships to ensure success with the platform.
• Lead webinars and demos to educate customers on product features.
• Represent customer voice to influence product development.

Conhecimentos

B2B SaaS customer success

Account management

Consulting experience

Written communication skills

Verbal communication skills

Presentation skills

Initiative and adaptability

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Description

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.

About The Role

• Build strong relationships with our clients to understand their needs and ensure their success with monday.com
• Serve as the main point of contact and liaison between clients and the rest of the monday.com team
• Empower customers to connect their goals and challenges with the solution in monday.com
• Take ownership of new accounts and manage their onboarding
• Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Stay in touch with clients to ensure that they're realizing the full potential of monday.com
• Build, own, and execute client success and engagement plans
• Navigate client organizations to uncover additional product applications & opportunities for partnership
• Spearhead internal cross-functional improvement projects
• Represent voice of the customer and influence product development roadmap
• Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Requirements

• 4+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
• Superb written and verbal communication skills in English and Portuguese
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt in a fast paced environment
• Prior experience in strategy consulting - advantage
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree

Please note that this is a hybrid position. You will be required to work from our office in Sao Paolo for 3 days a week, and can work from home 2 days a week!

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.