Senior Customer Success Manager

Thales Group; São Paulo; Híbrido; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está em busca de um Gerente Sênior de Sucesso do Cliente para atuar em um modelo híbrido em São Paulo. Nesta função, você será responsável por garantir a adoção e o sucesso do cliente, alinhando as inovações da Thales com os objetivos de negócios dos clientes. O papel inclui a realização de verificações de saúde periódicas e a coleta de feedback para impulsionar melhorias contínuas. Se você é apaixonado por tecnologia e deseja contribuir para a satisfação e retenção dos clientes, esta é uma oportunidade imperdível. Junte-se a uma equipe que valoriza a flexibilidade e o desenvolvimento profissional.

Serviços

Planos de saúde e odontológicos

Plano de aposentadoria com contribuição da empresa

Férias pagas

Licença médica paga

Seguro de vida fornecido pela empresa

Qualificações

• Experiência em gestão de contas ou gestão de sucesso do cliente.
• Fluência em inglês e habilidades de comunicação excepcionais.

Responsabilidades

• Ser o principal ponto de contato após a implementação.
• Desenvolver e manter relacionamentos de longo prazo com clientes.

Conhecimentos

Gestão de contas

Gestão de sucesso do cliente

Apresentação de informações técnicas

Habilidades de comunicação

Gerenciamento de crises

Validação de soluções

Habilidades de negociação

Fluência em inglês

Formação académica

Bacharelado

Experiência equivalente

Ferramentas

Cloud architecture

Segurança de aplicações

Gerenciamento de chaves

Criptografia

Descrição da oferta de emprego

Senior Customer Success Manager page is loaded

Senior Customer Success Manager

Apply remote type Hybrid locations São Paulo time type Full time posted on Posted 2 Days Ago job requisition id R0275156 Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Sr. Customer Success Manager

This position is hybrid model in our Berrini – São Paulo unit.

Position Summary

The CSM will be responsible for complementing Thales’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Thales and our customers.

This position will be accountable for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management. The main responsibilities include routine health checks and assisting with business value assessment to ensure our customers have the most return on investment from Thales.

The success of this role means higher customer satisfaction, retention, and expansion of Thales business.

Key Areas of Responsibility

• You will serve as the primary point of contact post implementation. You will assume overall customer onboarding and adoption responsibility. Encourages up-selling and cross-selling of the portfolio.
• Responsible for developing and maintaining long-term relationships with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value, along with exceeding retention and growth targets.
• Partner with internal Thales team members to align account activities with the customer's business case and strategy.
• Must monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs.
• Responsible for conducting periodic customer health-checks. Prepare and educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

Minimum Qualifications

• Bachelor's Degree Required or Equivalent Experience.
• Experience in account management or customer success management.
• Proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level.
• Ability to position, discuss and debate solution validation, using objection-handling skills.
• Proficient with and understanding the foundation concepts of application security and data security (key management and encryption).
• Strong knowledge of cloud architecture as well as the IT landscape.
• Extensive experience in consulting, pre-sales engineering or implementation of IT systems preferably cloud service and/or data protection.
• Excellent communication skills, including issue tracking, triaging and crisis management.
• Fluent English.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

• Elective Health and Dental plans.
• Retirement Savings Plan with a company contribution and a match, and without vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Company provided Life Insurance.

Why Join Us?

Say HI and learn more about working at Thales.

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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!