Senior Customer Success Manager

Growth Troops; São Paulo; Teletrabalho; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A leading company in AI-driven content solutions is seeking a Senior Customer Success Manager to oversee client relationships and ensure the successful implementation of services. This fully remote position offers flexibility and the chance to make a significant impact within a high-growth environment. Candidates should have extensive experience in customer success, particularly within SaaS or AI technologies, alongside strong communication and analytical skills.

Serviços

100% remote, flexible schedule

Culture of experimentation and innovation

High-impact role in a rapidly scaling company

Qualificações

• 5+ years in customer success or solutions consulting roles.
• 3+ years of experience with enterprise clients in a multi-stakeholder environment.
• Proven success driving adoption of SaaS or AI-powered platforms.

Responsabilidades

• Work closely with growth marketing to align AI-driven programs.
• Own timelines and remove blockers for project leadership.
• Train teams to use AI tools efficiently.

Conhecimentos

Communication

Relationship Building

Data-driven Mindset

Descrição da oferta de emprego

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Base pay range

Senior Customer Success Manager – AI Content Solutions

Fully Remote | Flexible Hours | High-Growth SaaS | AI-Powered Platform

Overview

We’re hiring a Senior Customer Success Manager to lead enterprise relationships at the intersection of AI, content strategy, and business impact. You’ll be the strategic partner guiding clients through implementation, adoption, and long-term value realization of our AI content solutions.

This role is ideal for someone who’s equal parts consultant, operator, and strategist—ready to scale engagement, refine execution, and champion measurable results.

What You’ll Do

• Strategic Partnership: Work closely with growth marketing and content leads to align AI-driven programs with business goals
• Project Leadership: Own timelines and proactively remove blockers to ensure seamless deployment and on-time delivery
• Workflow Optimization: Collaborate with technical teams to tailor scalable, high-impact AI workflows
• Performance Management: Monitor metrics like organic traffic, CTR, and revenue influence; adjust strategy to optimize outcomes
• Client Enablement: Train teams to use AI tools efficiently and independently, minimizing friction
• Solution Delivery: Streamline implementation cycles for faster time-to-value
• Knowledge Building: Develop playbooks and frameworks based on successful customer rollouts
• Voice of the Customer: Share feedback with Product and Engineering to influence roadmap and enhancements
  
  

What You Bring

• 5+ years in customer success, implementation, or solutions consulting roles
• 3+ years of experience working with enterprise clients in a multi-stakeholder environment
• Proven success driving adoption of SaaS or AI-powered platforms
• Exceptional communication and relationship-building skills
• Data-driven mindset; SQL or Python exposure is a plus
• Self-starter who thrives in high-growth, fast-paced settings
  
  

Why Join Us

• 100% remote, flexible schedule
• Culture of experimentation, iteration, and innovation
• High-impact role within a rapidly scaling company
• Work alongside humble, mission-driven teammates
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Operations Consulting

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