Senior Customer Success Manager

Adobe Systems GmbH; São Paulo; Presencial; BRL 120.000 - 180.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está em busca de um Gerente Sênior de Sucesso do Cliente para sua equipe de Experiência em Nuvem em São Paulo. Esta posição estratégica envolve guiar clientes empresariais na alocação de suas metas digitais com soluções eficazes. Você atuará como um conselheiro de confiança, coordenando equipes internas para ajudar os clientes a alcançar resultados mensuráveis. Se você possui uma paixão por tecnologia e deseja impactar a evolução digital das organizações, esta é a oportunidade ideal para você. Junte-se a um ambiente colaborativo que valoriza o aprendizado e a inclusão.

Serviços

Compensação competitiva e bônus de desempenho

Ambiente de trabalho flexível

Tempo livre pago e apoio ao bem-estar

Seguro saúde, dental e de vida

Programas de aprendizado e desenvolvimento

Qualificações

• 8+ anos de experiência em consultoria digital e estratégia.
• Fluência em português e inglês; espanhol é um diferencial.

Responsabilidades

• Construir relacionamentos com executivos de alto nível.
• Facilitar discussões sobre maturidade digital e design da jornada do cliente.

Conhecimentos

Pensamento analítico

Habilidades de comunicação

Consultoria digital

Estratégia de marketing

Modelos de negócios digitais

Estratégias omnichannel

Formação académica

Bacharelado

MBA ou especialização similar

Ferramentas

Business Model Canvas

OKRs

JTBD

Journey Mapping

Descrição da oferta de emprego

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We’re hiring a Senior Customer Success Manager – Digital Strategy to join our Experience Cloud team in São Paulo. In this strategic role, you will guide enterprise customers in aligning their digital goals with Adobe solutions.

You won’t be executing initiatives, but you will coordinate internal teams and conversations that help customers achieve measurable outcomes. Acting as a trusted advisor, you will support decision-makers in shaping their digital plans and navigating transformation.

What You’ll Do

• Build relationships with senior stakeholders, including C-Level executives
• Co-develop success plans tied to business outcomes
• Facilitate discussions on digital maturity and customer journey design
• Translate strategic goals into cross-functional initiatives
• Lead planning sessions focused on prioritization and adoption
• Track account health and address risks early
• Share benchmarks to support continuous improvement
• Collaborate with Sales, Product, Marketing, and Services
• Provide insights to enhance Customer Success practices

What You Bring

• 8+ years of experience in digital consulting, strategy, marketing technology, or transformation
• Experience guiding executive conversations and aligning teams around goals
• Analytical thinking and strong communication skills
• Knowledge of digital business models and omnichannel strategies
• Familiarity with tools like Business Model Canvas, OKRs, JTBD, and Journey Mapping
• Fluency in Portuguese and English (Spanish is a plus)
• Bachelor’s degree required; MBA or similar specialization is a plus

Working at Adobe

We focus on collaboration, impact, and learning. If you value strategic thinking and enjoy helping organizations evolve through technology, this role offers that opportunity.

Inclusion & Accessibility

Adobe embraces diverse backgrounds and experiences. If you need accommodation during the hiring process, please let us know.

Benefits

• Competitive compensation and performance bonus
• Flexible work environment
• Paid time off and wellness support
• Health, dental, and life insurance
• Learning and development programs