Senior Customer Success Analyst – Sustainability

Jobtailor; Belo Horizonte; Presencial; BRL 90 000 - 150 000; Tempo integral

Resumo da oferta

Jobtailor in Brazil seeks an ESG-focused Customer Success Manager to drive adoption of the WayCarbon Ecosystem, optimize client value, and reduce churn. You will manage a portfolio of B2B customers, lead strategic reviews, and provide advisory on climate/ESG needs.

Excellent Spanish and MS Office skills are required; the role supports remote nationwide work. You will coordinate with Sales for renewals and expansions, collect customer feedback, and ensure alignment of product evolution with

Qualificações

• Bachelor’s degree in Engineering, Computer Science, Sustainability, or related field.
• Experience preparing GHG inventories across different sectors.
• Knowledge of sustainability frameworks and standards (GRI, SASB, CDP, TCFD, ISE, among others).
• Experience in sustainability, climate change, ESG, and corporate reporting.
• Experience in customer relationship management within B2B businesses or consulting.
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, and Word).
• Advanced Spanish proficiency.
• This position is open to candidates located anywhere in Brazil.

Responsabilidades

• Drive adoption, satisfaction, retention, and account expansion of the WayCarbon Ecosystem.
• Manage a portfolio of customers ensuring adoption, engagement, and continuous value generation.
• Lead strategic review meetings, aligning objectives, results, and action plans with customers.
• Conduct advisory meetings with customers to guide their climate and ESG needs.
• Monitor solution health, satisfaction, and usage indicators, mitigating churn risks.
• Develop and execute retention and renewal strategies, and identify expansion opportunities with the Sales team.
• Serve as the primary customer contact, coordinating requests with internal teams.
• Collect and consolidate customer feedback, representing the voice of the customer in product evolution with the Technology team.
• Promote adoption of features and best practices, helping customers achieve business objectives.
• Keep records up to date in internal tools, reporting results, risks, and opportunities to leadership.

Conhecimentos

Customer Relationship Management

GHG Inventory Preparation

Sustainability Frameworks Knowledge

Climate Change Expertise

ESG Reporting

Retention Strategy Development

Advanced Spanish Proficiency

Formação académica

Bachelor’s degree in Engineering / Computer Science / Sustainability

Ferramentas

Microsoft Office

Descrição da oferta de emprego

• Ensure customers derive maximum value from the WayCarbon Ecosystem platform by driving ongoing adoption, satisfaction, retention, and account expansion
• Manage a portfolio of customers, ensuring adoption, engagement, and continuous value generation through the Ecosystem
• Lead strategic review meetings, aligning objectives, results, and action plans with customers
• Conduct advisory meetings with customers to understand and guide their needs as they advance their climate and ESG agendas
• Monitor solution health, satisfaction, and usage indicators, proactively mitigating churn risks
• Develop and execute retention and renewal strategies, and identify expansion opportunities in partnership with the Sales team
• Serve as the primary customer contact, coordinating requests with internal teams
• Collect and consolidate customer feedback, representing the voice of the customer in product evolution alongside the Technology team
• Promote the adoption of features and best practices, supporting customers in achieving their business objectives
• Keep records up to date in internal management tools, reporting results, risks, and opportunities to leadership

Requirements

• Bachelor’s degree in Engineering, Computer Science, Sustainability, or related fields
• Experience preparing GHG inventories across different sectors
• Knowledge of sustainability frameworks and standards (GRI, SASB, CDP, TCFD, ISE, among others)
• Experience or knowledge in sustainability, climate change, ESG, and corporate reporting
• Experience in customer relationship management within B2B businesses or consulting
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, and Word)
• Advanced Spanish proficiency
• This position is open to candidates located anywhere in Brazil

Core Competencies

Demonstrates expertise in customer relationship management and sustainability frameworks, driving customer engagement and satisfaction while supporting climate and ESG initiatives. Proficient in developing retention strategies and facilitating communication between customers and internal teams.

Highest-signal resume keywords

• Customer Relationship Management
• Sustainability Frameworks Knowledge
• GHG Inventory Preparation
• Advanced Spanish Proficiency
• Microsoft Office Proficiency

Hard Skills

• GHG Inventory Preparation
• Sustainability Frameworks Knowledge
• Climate Change Expertise
• ESG Reporting
• Retention Strategy Development

Soft Skills

• Customer Engagement
• Advisory Skills
• Communication Skills

Industry Keywords

• B2B Customer Management
• Sustainability
• Climate Change