Strategic Consultant - LATAM

Sensor Tower; São Paulo; Presencial; BRL 75 000 - 95 000; Tempo integral

Resumo da oferta

Sensor Tower is hiring for a Customer Success Manager in São Paulo, Brazil, focusing on strategic advisory and planning for client product usage alignment. You'll manage client relationships, ensuring satisfaction and retention while leveraging analytical skills to deliver insights.

This role necessitates fluency in English, Spanish, and Portuguese, a bachelor’s degree, and the ability to collaborate effectively in a remote environment. The position involves up to 20% travel to meet clients as necessary.

Qualificações

• Extensive customer service management background.
• Ability to manage client relationships virtually and in-person.
• Strong analytical thinking to deliver strategic insights.

Responsabilidades

• Lead executive-level engagements to align product usage with customer goals.
• Act as the data storyteller for customized use case adoption.
• Leverage industry knowledge to guide brands through digital transformation.

Conhecimentos

Customer service management

Analytical thinking

Communication skills

Time management

Fluency in English, Spanish, and Portuguese

Formação académica

Bachelor’s degree (BA or BS)

Descrição da oferta de emprego

Responsibilities

• Strategic Advisory & Planning
  • Lead executive-level engagements to align product usage with customer business goals, industry trends, and transformation initiatives.
  • Develop and deliver Strategic Success Plans that drive adoption, maturity, and measurable impact.
  • Identify and recommend key initiatives that expand customer value and business impact.
• Customer Success Enablement
  • Act as the data storyteller, bringing metrics to life through customized use case adoption, white glove service and training.
  • Collaborate with Account Directors to guide strategic account planning and ensure long-term customer satisfaction and retention.
  • Translate complex customer data and product insights into compelling business cases and executive narratives.
  • Identify at-risk scenarios early and drive proactive risk mitigation and renewal strategies.
• Thought Leadership & Industry Expertise
  • Leverage industry and customer knowledge to provide best practices and frameworks that guide global brands through digital transformation.
  • Contribute to the development of reusable strategic assets and customer playbooks.

Qualifications

All interviews conducted in English.

Fluency in English, Spanish, and Portuguese is required.

• Extensive customer service management background with a proven track record of leading brand relationships, ensuring exceptional client experiences, strengthening brand loyalty, and driving long-term partnership growth.
• Demonstrated ability to effectively manage day-to-day client relationships both in-person and virtually, with particular expertise in navigating and optimizing engagement within digital environments; willing and able to travel 15–20% as needed.
• A proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment focused on retention and growth.
• Strong analytical thinking with the ability to deliver strategic insights that bring value to clients.
• Excellent time management skills with the ability to prioritize tasks and meet deadlines.
• Exceptional communication skills including listening, presentation, writing, and speaking.
• Willingness to work fully remote from Sao Paolo.
• Bachelor’s degree (BA or BS) required.