Senior Customer Intelligence and Analytics Analyst

Jobtailor; Barueri; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a data-driven CX Analyst to connect multiple data sources and turn insights into strategic recommendations. You will support CX, Marketing and Relationship Management initiatives while consolidating data from surveys, CRM, and interactions to uncover improvement opportunities.

You will build dashboards, track KPIs, and prepare executive presentations to guide leadership decisions. The role requires advanced Excel skills, experience with VoC, NPS/CSAT/CES metrics, and

Qualificações

• Experience analyzing data to generate insights in CX, Research, Market Intelligence, BI, CRM or Marketing Analytics.
• Knowledge of BI tools such as Power BI or Looker Studio.
• Advanced Excel skills (pivot tables, formulas and database structuring).
• Strong analytical skills and communication for building presentations and recommendations.
• Experience with satisfaction surveys, customer journeys and Voice of the Customer (VoC).
• Knowledge of metrics such as NPS, CSAT and CES.
• Experience with qualitative analysis of feedback and comments.
• Familiarity with CRM, customer segmentation and purchase behavior.
• Experience building executive presentations (PowerPoint or Canva).
• Knowledge of B2B, B2C or hybrid customer journey models.

Responsabilidades

• Connect different sources of information about the customer experience, identifying opportunities for improvement.
• Support strategic CX, Marketing and Relationship Management initiatives.
• Consolidate and analyze data from surveys, CRM, metrics and customer interactions.
• Identify trends, behavior patterns and opportunities to improve the customer journey.
• Develop quantitative and qualitative analyses, turning data into strategic recommendations.
• Support the VoC strategy development and evolution.
• Structure analyses for campaigns, relationship management, retention, repeat purchase and customer reactivation.
• Create and maintain dashboards, KPIs and executive reports.
• Prepare executive presentations to support leadership decision-making.
• Participate in continuous improvement projects for the customer experience.

Conhecimentos

Data Analysis

Customer Experience (CX)

BI Tools

VoC

Ferramentas

Power BI

Looker Studio

Excel

PowerPoint

Canva

Descrição da oferta de emprego

• Connect different sources of information about the customer experience, identifying opportunities for improvement.
• Support strategic CX, Marketing and Relationship Management initiatives.
• Consolidate and analyze data from surveys, CRM, metrics and customer interactions.
• Identify trends, behavior patterns and opportunities to improve the customer journey.
• Develop quantitative and qualitative analyses, turning data into strategic recommendations.
• Support the development and evolution of the Voice of the Customer (VoC) strategy.
• Structure analyses for campaigns, relationship management, retention, repeat purchase and customer reactivation.
• Create and maintain dashboards, KPIs and executive reports.
• Prepare executive presentations to support leadership decision-making.
• Participate in continuous improvement projects for the customer experience.

Requirements

• Experience with data analysis and generating insights in areas such as Customer Experience (CX), Research, Market Intelligence, BI, CRM or Marketing Analytics.
• Knowledge of BI tools such as Power BI or Looker Studio.
• Advanced Excel (pivot tables, formulas and database structuring).
• Strong analytical skills and communication for building presentations and recommendations.
• Experience with satisfaction surveys, customer journeys and Voice of the Customer (VoC).
• Knowledge of metrics such as NPS, CSAT and CES.
• Experience with qualitative analysis of feedback and comments.
• Familiarity with CRM, customer segmentation and purchase behavior.
• Experience building executive presentations (PowerPoint or Canva).
• Knowledge of B2B, B2C or hybrid customer journey models.

Core Competencies

Demonstrates expertise in data analysis and generating insights to enhance Customer Experience (CX) through strategic recommendations. Proficient in utilizing BI tools and advanced Excel for effective reporting and presentation of customer journey metrics.

Highest-signal resume keywords

• Data Analysis
• Customer Experience (CX)
• BI Tools (Power BI, Looker Studio)
• Voice of the Customer (VoC)
• Executive Presentations (PowerPoint, Canva)

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Customer Experience (CX)
• Market Intelligence
• CRM
• Marketing Analytics
• Advanced Excel
• Qualitative Analysis
• Customer Segmentation
• Metrics (NPS, CSAT, CES)
• Dashboard Creation

Soft Skills

• Analytical Skills
• Communication Skills

Industry Keywords

• Customer Journey
• B2B
• B2C
• Hybrid Customer Journey Models
• Satisfaction Surveys

Tools & Technologies

• Power BI
• Looker Studio
• Excel
• PowerPoint
• Canva