Junior Continuous Improvement Analyst

Jobtailor; Belo Horizonte; Presencial; BRL 60 000 - 100 000; Tempo integral

Resumo da oferta

Jobtailor in Belo Horizonte, Brazil is seeking a data-driven professional to translate customer feedback into strategic insights and drive continuous improvement in the customer experience. You will investigate complaints, map root causes, and prepare diagnostic reports to guide decision-making.

The role requires analytical thinking, strong communication, and collaboration with multiple teams, leveraging Power BI and Excel to monitor KPIs and build knowledge bases.

Qualificações

• Bachelor's degree required.
• Analytical ability to investigate problems and connect information from different sources.
• Ability to translate data and evidence into diagnoses and recommendations.
• Strong written and verbal communication skills.
• Organization and discipline to conduct analyses in a structured manner.
• Ease interacting with different teams and stakeholders.
• Intermediate knowledge of Excel.
• Intellectual curiosity and interest in investigating complex problems.
• Root-cause oriented mindset with a focus on continuous improvement.
• Experience with Customer Experience (CX), Reclame Aqui, Consumidor.gov, ombudsman/customer relations, Quality or related areas.
• Knowledge of Power BI.
• Experience in root-cause analysis and continuous improvement.
• Knowledge of methodologies such as PDCA, Lean or Six Sigma.
• Experience building KPIs and management reports.
• Experience with process mapping and analysis.

Responsabilidades

• Convert customer feedback into learnings and strategic business insights, contributing to the continuous improvement of the customer experience.
• Investigate complaints, incidents and feedback to identify root causes, emerging trends, risks and improvement opportunities.
• Identify weak signals that may reveal vulnerabilities in processes, products, policies or controls, even when they have not yet reached significant volumes.
• Perform structured analyses of critical issues, consolidating evidence and supporting the prioritization of the company's main problems.
• Prepare reports, studies and diagnostics that support decision-making and the addressing of structural causes.
• Work in partnership with internal teams to drive improvements that reduce recurrence and strengthen customer trust.
• Build and maintain knowledge bases, consolidating learnings, trends and relevant cases.
• Monitor reputation, customer experience and problem-recurrence indicators, identifying deviations and opportunities for preventive action.
• Track the progress of action plans related to the main causes identified by the area.
• Support the development of a culture focused on continuous learning, prevention and structural improvement.

Conhecimentos

Analytical ability

Data translation

Process mapping

KPI development

Root-Cause Analysis

Strong communication skills

Organizational skills

Intellectual curiosity

Discipline

Formação académica

Bachelor's degree

Ferramentas

Power BI

Excel

Descrição da oferta de emprego

• Convert customer feedback into learnings and strategic business insights, contributing to the continuous improvement of the customer experience.


• Investigate complaints, incidents and feedback to identify root causes, emerging trends, risks and improvement opportunities.


• Identify weak signals that may reveal vulnerabilities in processes, products, policies or controls, even when they have not yet reached significant volumes.


• Perform structured analyses of critical issues, consolidating evidence and supporting the prioritization of the company's main problems.


• Prepare reports, studies and diagnostics that support decision-making and the addressing of structural causes.


• Work in partnership with internal teams to drive improvements that reduce recurrence and strengthen customer trust.


• Build and maintain knowledge bases, consolidating learnings, trends and relevant cases.


• Monitor reputation, customer experience and problem-recurrence indicators, identifying deviations and opportunities for preventive action.


• Track the progress of action plans related to the main causes identified by the area.


• Support the development of a culture focused on continuous learning, prevention and structural improvement.

Requirements

• Bachelor's degree required.


• Analytical ability to investigate problems and connect information from different sources.


• Ability to translate data and evidence into diagnoses and recommendations.


• Strong written and verbal communication skills.


• Organization and discipline to conduct analyses in a structured manner.


• Ease interacting with different teams and stakeholders.


• Intermediate knowledge of Excel.


• Intellectual curiosity and interest in investigating complex problems.


• Root-cause oriented mindset with a focus on continuous improvement.


• Experience with Customer Experience (CX), Reclame Aqui, Consumidor.gov, ombudsman/customer relations, Quality or related areas.


• Knowledge of Power BI.


• Experience in root-cause analysis and continuous improvement.


• Knowledge of methodologies such as PDCA, Lean or Six Sigma.


• Experience building KPIs and management reports.


• Experience with process mapping and analysis.

Core Competencies

Demonstrates strong analytical ability to investigate problems and translate data into actionable insights, with a focus on continuous improvement and customer experience enhancement. Proficient in root-cause analysis, process mapping, and building KPIs to support decision-making.

Highest-signal resume keywords

• Root-Cause Analysis


• Continuous Improvement


• Customer Experience (CX)


• Power BI


• Lean Methodology

ATS Optimization Keywords

Hard Skills

• Analytical Ability


• Data Translation


• Process Mapping


• KPI Development


• Root-Cause Analysis

Soft Skills

• Strong Communication Skills


• Organizational Skills


• Interpersonal Skills


• Intellectual Curiosity


• Discipline

Industry Keywords

• Customer Relations


• Quality Management


• PDCA


• Six Sigma


• Reclame Aqui

Tools & Technologies

• Excel


• Power BI