Senior Client Associate

Orange Business; Nova Petrópolis; Hybrid; BRL 90,000 - 120,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Life insurance

Meal allowance

Transportation allowance

Bonus plan

Gympass

Day care

Private pension fund

Birthday gift (day off)

Give a day, get a day (day off)

Maternity Leave (6 months)

Paternity Leave (15 days)

Orange Employee Solutions (psych./leg.

Shiatsu

Labor gymnastic

Teleworking Reimbursement

Job summary

Orange Business Brazil seeks a Senior Client Associate to build strong customer relationships, ensuring satisfaction and driving organic growth across assigned accounts. You will lead Request to Cash activities, coordinate internal stakeholders, and work with Account Management teams to align offers with market conditions and margins.

This role requires a client-focused, sales-driven professional with telecom/IT market knowledge, fluent English and Portuguese, and strong multi-project management

Qualifications

• Academic background in business or related field as requested.
• Languages: English fluent and Portuguese mandatory.
• ITIL Fundamentals; PMP/ISO knowledge is a plus.
• 5+ years in Sales/Account/Client Associate or equivalent.

Responsibilities

• Build and maintain strong customer relationships and drive growth.
• Lead Request to Cash activities and monitor billing and contracts.
• Coordinate internal stakeholders and cross-functional teams.
• Contribute to pricing strategy and commercial proposals aligned with objectives.

Skills

Account management

Communication

Multi-tasking

Telecom market knowledge

Commercial proposals

Quote to order

Stakeholder coordination

Target-driven

Network building

Financial awareness

Education

Academic degree in business administration or international business

MBA/Masters degree or equivalent education

Languages: English fluent, Portuguese mandatory, Spanish desirable

ITIL Fundamentals

PMP, ISO knowledge a plus

Tools

Excel

PowerPoint

Job description

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

The Senior Client Associate builds and maintains strong customer relationships, ensuring satisfaction, service adoption, and effective governance of commercial activities.

As the key point of contact for assigned accounts, this role manages customer requests, coordinates internal stakeholders, and works directly with customers and Account Management teams to drive organic growth and upselling opportunities.

It also leads Request to Cash activities for assigned accounts, ensuring requests are handled accurately and within expected timelines, in line with customer requirements, contractual conditions, and Orange processes. In this scope, the role contributes to pricing strategy and competitiveness, helping ensure offers remain aligned with market conditions, account objectives, and margin expectations.

Beyond this, the role maintains customer specific commercial and operational guidelines, monitors Request to Cash performance, supports contract lifecycle activities, and ensures ordering structures are aligned with billing requirements. It proactively identifies opportunities to improve processes, customer experience, and operational efficiency across the end to end lifecycle, and coordinates the cross functional teams involved.

About You

Knowledge and abilities

• Ability to engage with internal and external clients to identify and support business opportunities
• Ability to lead customer facing communication
• Ability to handle multiple projects simultaneously
• Have good understanding of telecom and IT market and solutions
• Ability to understand customer (internal and external) requirements, challenges and needs and develop commercial proposals aligned with customer expectations
• Good understanding of sales and quote to bill processes: how bids are managed, how quotes and orders are processed, impact of quote to order activities in the service delivery and operations chains, execution of terms and conditions of service agreements, management of billing issues, etc
• Team player that is communicative, organized, flexible and used to work in a stressful environment
• Sales driven, commercial behavior with respect for company compliancy rules
• Ability to identify problems and work to resolution as required, analysing trends in order identify opportunities
• Experienced working towards targets and deadlines
• Ability to build a network of people, getting things done
• Having a good understanding what influence invoice or payment issues can have on a company’s cash flow
• Have a good understanding for what influence customer experience and company objectives
• Ability to work with office tools and data analysis. Advanced expertise on Microsoft Excel and Powerpoint is desirable
• Basic financial skills
• Good understanding of Orange products and services

Education, Qualifications, And Certifications

• Academic degree in business administration, international business or equivalent
• Degree in business, engineering or related field is preferred
• Languages: English fluently, Portuguese is mandatory, Spanish is desirable
• ITIL Fundamentals
• PMP, ISO knowledge a plus
• MBA/Masters degree or equivalent education is an added advantage

Experience

• Required: 5+ years of experience in Sales, Account Associate, or Client Associate roles, including experience in a different organization
• Desirable: Experience in global IT/Telecom

Job Skills And Certifications

• Clear & proactive internal and external customer communication
• Able to deal with dual reporting lines and virtual teams
• Fast learning and self-motivated
• Experience in Quote to Order processes
• Initiate and execute projects to develop the community
• Negotiations / Delegation skills
• Demonstrate responsibility/taking ownership
• Being able to function well under stress
• Multi-tasking ability
• Proactive behavior

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

The benefits of being Orange

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months)
• Paternity Leave (15 days)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.