Analyst - Operations

Orange Business; Nova Petrópolis; On-site; BRL 120,000 - 180,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Life insurance

Meal allowance

Transportation allowance

Bonus plan

Gympass

Day care

Private pension fund

Birthday gift

Job summary

Orange Business, a global network and digital integrator, seeks a Senior Network Engineer to maintain high availability across large networks, troubleshoot incidents, and drive automation initiatives. You will collaborate with a global team to deliver consistent, sustainable solutions for customers worldwide.

The role requires 5–6 years in large network environments, in-depth knowledge of network supervision, and Cisco/Juniper certifications, with a focus on automation and modern telecom

Qualifications

• University Degree or equivalent in Electronics or Telecommunications.
• Formal education in network systems, protocols, and telecom technologies.
• 5–6 years of experience in large network environments.
• Experience in network supervision, troubleshooting and incident management.
• Experience in AI/ML with automation of operational activities.
• Cisco certifications reflecting current industry standards.
• Juniper certifications validating network operations proficiency.

Responsibilities

• Ensure high network availability through proactive and reactive supervision and effective troubleshooting.
• Contribute to automation of operational activities.
• Coordinate with internal and external entities to meet customer expectations.

Skills

Network supervision

Troubleshooting

Incident management

AI/ML technologies

Automation mindset

Education

University Degree in Electronics or Telecommunications

Tools

Cisco certifications

Juniper certifications

Job description

About The Role

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

• Contribute to the effective overall performance of the Orange Business Services Global Network, while ensuring the highest level of network availability through excellent proactive/reactive network supervision, efficient troubleshooting and diagnosis of backbone network incidents and effective co-ordination with internal and external entities in order to meet and exceed our customer expectations and in line with our objectives.

Contribute to automation of operational activities

About You

• Education:
• University Degree, Diploma, or equivalent qualification oriented in Electronics or Telecommunications.
• Formal education focused on network systems, protocols, and telecommunications technologies.
• Experience:
• 5 to 6 years of professional experience in large network environments, ISPs, or telecom sectors.
• Experience in network supervision, troubleshooting, and incident management within similar operational contexts.
• Experience in AI/ML technologies with exposure to automation of operational activites.
• Certifications:
• Relevant Cisco certifications demonstrating expertise in network technologies and protocols.
• Relevant Juniper certifications validating proficiency in network operations and troubleshooting.
• Certifications should reflect current industry standards and support continuous professional development.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What We Offer

The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months + 1.5 year of teleworking)
• Paternity Leave (15 days + 5 months and 15 days of teleworking)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement
• Flexibility
• Friendly and caring environment
• Global work environment.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.