Junior Analyst - Operations

Orange Business; Nova Petrópolis; On-site; BRL 90,000 - 150,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Life insurance

Meal allowance

Transportation allowance

Bonus plan

Teleworking reimbursement

Pension plan

Day care

Teleworking

Job summary

Orange Business is seeking a network professional to help ensure high availability of the Global Network through proactive monitoring, troubleshooting and efficient incident management. You will collaborate with internal and external teams to meet customer expectations and drive automation of operational activities.

Education in Electronics or Telecommunications and Cisco/Juniper certifications are preferred.

Qualifications

• 1–3 years of professional experience in large network environments, ISPs, or telecom sectors.
• Experience in network supervision, troubleshooting, and incident management.
• Certifications: Cisco and Juniper reflecting current industry standards.

Responsibilities

• Contribute to the effective overall performance of the Global Network with high availability through proactive/reactive supervision and incident management.
• Coordinate with internal and external entities to meet customer expectations.
• Contribute to automation of operational activities.

Skills

Can-do attitude

Team collaboration

Education

Electronics or Telecommunications (degree)

Network systems/ protocols training

Tools

Cisco certifications

Juniper certifications

Job description

Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

• Contribute to the effective overall performance of the Orange Business Services Global Network, while ensuring the highest level of network availability through excellent proactive/reactive network supervision, efficient troubleshooting and diagnosis of backbone network incidents and effective co-ordination with internal and external entities in order to meet and exceed our customer expectations and in line with our objectives.

Contribute to automation of operational activites.

About You

• Education:
• University Degree, Diploma, or equivalent qualification oriented in Electronics or Telecommunications.
• Formal education focused on network systems, protocols, and telecommunications technologies.
• Experience:
• 1 to 3 years of professional experience in large network environments, ISPs, or telecom sectors.
• Experience in network supervision, troubleshooting, and incident management within similar operational contexts.
• Experience in AI/ML technologies with exposure to automation of operational activites.
• Certifications:
• Relevant Cisco certifications demonstrating expertise in network technologies and protocols.
• Relevant Juniper certifications validating proficiency in network operations and troubleshooting.
• Certifications should reflect current industry standards and support continuous professional development.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What We Offer

The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months + 1.5 year of teleworking)
• Paternity Leave (15 days + 5 months and 15 days of teleworking)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement
• Flexibility
• Friendly and caring environment
• Global work environment.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.