Senior Business Analyst

USER EXPERIENCE RESEARCHERS PTE. LTD; Região Norte; On-site; BRL 90,000 - 130,000; Full time

Job summary

USER EXPERIENCE RESEARCHERS PTE. LTD is seeking a skilled Business Analyst/Information Management professional to drive CDE processes across planning, design, construction and operations.

You will document workflows, governance controls and data ownership models throughout the asset lifecycle. You will lead workshops with stakeholders, translate requirements into digital workflows, and collaborate with architects, engineers and product teams to ensure alignment with ISO 19650 standards and

Qualifications

• 5+ years in business analysis or information management in built environments.
• Experience defining CDE processes and ISO 19650 concepts.
• Ability to document complex processes with flow diagrams and data models.
• Experience turning needs into user stories and workflow specs.
• Strong facilitation and stakeholder management across diverse teams.

Responsibilities

• Analyse and document end-to-end processes spanning planning, design, construction, project delivery, handover, asset management and operations.
• Define and maintain CDE information workflows, governance controls, roles, responsibilities and data ownership models across the asset lifecycle.
• Establish information management requirements, naming conventions, metadata standards, classification structures, approval states, retention rules and lifecycle workflows.
• Translate operational and information management needs into clear digital workflows and platform requirements across CDE and construction technology solutions.
• Facilitate workshops with business, project, consultant, contractor, technical and operational stakeholders to align processes, information exchanges and governance expectations.
• Map current and future state information flows, identify hand-off gaps, duplication, manual workarounds and opportunities to improve data quality and reuse.
• Develop user stories, functional requirements, acceptance criteria, process models, information exchange requirements and traceability artefacts that delivery teams can act on.
• Support product owners and product managers in backlog refinement, prioritisation, dependency management and delivery planning for Partner Experience products.
• Work with architects, engineers, platform teams and vendors to validate solution feasibility, integration needs and alignment with enterprise data and technology standards.
• Support testing, adoption and continuous improvement by defining business scenarios, validating configured workflows and monitoring whether CDE practices achieve intended operational outcomes.

Skills

Business analysis

Information management

Construction digitalisation

Project delivery

Asset management

Stakeholder management

Workshop facilitation

Analytical ability

Communication skills

Agile delivery

Backlog support

Governance concepts

Education

Tools

Jira

Azure DevOps

Confluence

SharePoint

Scrum

Kanban

Job description

Key Responsibilities:

• Analyse and document end-to-end processes spanning planning, design, construction, project delivery, handover, asset management and operations.
• Define and maintain CDE information workflows, governance controls, roles, responsibilities and data ownership models across the asset lifecycle.
• Establish information management requirements, naming conventions, metadata standards, classification structures, approval states, retention rules and lifecycle workflows.
• Translate operational and information management needs into clear digital workflows and platform requirements across CDE and construction technology solutions.
• Facilitate workshops with business, project, consultant, contractor, technical and operational stakeholders to align processes, information exchanges and governance expectations.
• Map current and future state information flows, identify hand-off gaps, duplication, manual workarounds and opportunities to improve data quality and reuse.
• Develop user stories, functional requirements, acceptance criteria, process models, information exchange requirements and traceability artefacts that delivery teams can act on.
• Support product owners and product managers in backlog refinement, prioritisation, dependency management and delivery planning for Partner Experience products.
• Work with architects, engineers, platform teams and vendors to validate solution feasibility, integration needs and alignment with enterprise data and technology standards.
• Support testing, adoption and continuous improvement by defining business scenarios, validating configured workflows and monitoring whether CDE practices achieve intended operational outcomes.

Required Skills and Experience:

• 5+ years of experience in business analysis, information management, construction digitalisation, project delivery, asset management or a related role.
• Practical experience defining or improving CDE processes, information workflows, governance models or digital delivery practices in the built environment.
• Strong understanding of how project and asset information is created, reviewed, approved, exchanged, handed over and maintained across lifecycle stages.
• Ability to document complex processes using process flows, swimlane diagrams, information flow maps, data models or equivalent techniques.
• Experience translating business and operational needs into user stories, functional requirements, acceptance criteria and implementable workflow specifications.
• Strong workshop facilitation and stakeholder management skills, with the ability to align business users, project teams, consultants, contractors and technical specialists.
• Good understanding of information governance, metadata, data ownership, quality controls, auditability and traceability.
• Experience supporting product backlogs and iterative delivery in agile or product-oriented environments.
• Strong analytical and communication skills, with the ability to explain information management concepts and delivery trade-offs clearly to technical and non-technical audiences.
• Comfortable working across business, construction, operations, information management and technology domains in a complex stakeholder environment.

Preferred Skills:

• Hands-on familiarity with one or more CDE, BIM or construction collaboration platforms, such as enterprise construction technology or collaboration solutions.
• Working knowledge of Common Data Environment principles and ISO 19650 concepts, including information requirements, status, revision, suitability and approval workflows.
• Experience in construction, property development, facilities management, asset operations or the wider built environment.
• Familiarity with Building Information Modelling (BIM), digital engineering, model and document coordination, and project-to-operations information handover.
• Experience with business process modelling, service design, data mapping or process improvement methods.
• Understanding of systems integration, master data, APIs, reporting or analytics within an enterprise information ecosystem.
• Familiarity with product delivery tools and methodologies, such as Jira, Azure DevOps, Confluence, SharePoint, Scrum or Kanban.
• Experience supporting enterprise transformation, governance, compliance or public sector digitalisation initiatives.