Hosting Services Manager

Ibope; São Paulo; Sur place; BRL 300 000 - 520 000; Plein temps

Résumé du poste

Ibope seeks a seasoned IT infrastructure and cloud leader to drive enterprise hosting, cloud, and security across Azure and GCP. You will guide multi-cloud strategy, governance, and cost optimization while ensuring high availability and compliance.

You will manage global teams, translate complex topics for executives, and own identity services, hybrid infrastructure, and disaster recovery programs. Strong collaboration with international stakeholders is essential.

Qualifications

• 10+ years in IT infrastructure and cloud.
• Advanced hands-on Azure, M365, GCP.
• Deep AD, Entra ID, IAM, and Zero Trust.
• Experience with Azure/GCP networking and services.
• Strong governance, policy, and FinOps.
• Hybrid infrastructure integration.
• Excellent executive communication.

Responsabilités

• Lead infrastructure and cloud teams and develop talent.
• Define cloud landing zones and guardrails.
• Implement IaC using Terraform and ARM templates.
• Monitor KPIs and report to global leadership.
• Coordinate backups, DR, and incident response.
• Lead audits and cloud governance.
• Manage databases (SQL Server, PostgreSQL, MySQL).
• Translate complex topics for stakeholders.

Connaissances

IT infrastructure

Cloud computing

Datacenter operations

Virtualization

Identity services

Zero Trust

Active Directory

Entra ID

RBAC

Zero Trust architecture

Azure networking

GCP networking

SQL Server

PostgreSQL

MySQL

Azure

Microsoft 365

Google Cloud Platform

Hybrid infrastructure

FinOps

Terraform

PowerShell

Azure CLI

gcloud

Formation

Bachelor’s degree in IT/CS

MBA

ITIL certification

Outils

Terraform

PowerShell

Azure CLI

Google Cloud CLI

Kubernetes

CI/CD

Cloud Monitoring

Security Center

ARM Templates

Description du poste

Key Responsibilities:

Business impact

• Ensure operational and strategic excellence of enterprise hosting, cloud, identity, and hybrid infrastructure services.
• Strengthen the organization's security posture through effective architecture, governance, IAM, privileged access, policy management, and Zero Trust practices across Azure and GCP.
• Improve platform reliability and service continuity through high availability, backup, disaster recovery, monitoring, capacity planning, and advanced troubleshooting.
• Optimize on-premises and cloud resources through Azure Cost Management, GCP Cloud Billing, budgeting, forecasting, and FinOps practices.
• Enable stronger service support through technical knowledge transfer, documentation, training, and structured operational procedures.
• Support compliance and operational control through standardized change procedures, configuration control, audit readiness, LGPD, and GDPR alignment.

Strategic Leadership & Road mapping

• Lead infrastructure and cloud technical teams, promoting continuous professional and technical development.
• Manage people with focus on performance, engagement, mentoring, training, and succession planning.
• Define and promote multi-cloud architecture, security, governance, resilience, and cost optimization standards.
• Coordinate global cloud migration, integration, modernization, and optimization programs with international stakeholders.
• Develop the enterprise hosting and cloud roadmap aligned with business priorities and technology strategy.
• Translate complex technical topics into clear operational and executive communication for regional and global stakeholders.
• Own and govern Microsoft Azure, Microsoft 365, Google Cloud Platform, Active Directory, Microsoft Entra ID, Google Cloud IAM, and integrated hybrid services.
• Govern Azure subscriptions, management groups, policies, RBAC, networking, compute, storage, backup, monitoring, and cost management capabilities.
• Govern GCP organizations, folders, projects, IAM roles, service accounts, organization policies, VPCs, Compute Engine, Cloud Storage, GKE, Cloud SQL, Cloud Operations, and billing controls.
• Oversee enterprise identity services including Active Directory, Entra ID, DNS, DHCP, PKI/Certificate Services, federation, Conditional Access, privileged access, and service identities.
• Maintain HLD, LLD, architecture diagrams, configurations, inventories, operating procedures, recovery plans, and as-built documentation.

Enterprise Application Delivery, Operations & Governance

• Design, migrate, deploy, and optimize Azure, GCP, Microsoft 365, and hybrid infrastructure services in complex enterprise environments.
• Define cloud landing zones, resource hierarchy, networking, identity boundaries, policy controls, operational standards, and guardrails.
• Implement Infrastructure as Code using Terraform, ARM Templates and supported by DevOps and CI/CD practices.
• Monitor availability, performance, capacity, security, compliance, consumption, and service KPIs, reporting indicators to global leadership.
• Coordinate backup, disaster recovery, business continuity, incident response, problem management, and resilience testing.
• Act as focal point for audits, regulatory compliance, security reviews, vendors, and cloud service governance.
• Manage Microsoft SQL Server, PostgreSQL, MySQL, and relevant managed database services.

Provide leadership and develop talent.

• Lead, coach, and develop infrastructure and cloud teams with focus on performance, engagement, training, and technical growth.
• Develop onboarding plans, operational runbooks, and training materials for IT teams.
• Conduct knowledge-transfer sessions covering cloud architecture, IAM, governance, operations, security, automation, and cost management.
• Document technical knowledge for internal handover and long-term operational continuity.
• Support helpdesk and related support areas through structured escalation processes and knowledge transfer.

Required (skills and experience):

Technical & Business Expertise

• 10+ years of experience in IT infrastructure, cloud computing, datacenter operations, virtualization, identity services, and enterprise platform services.
• Advanced hands-on knowledge of Microsoft Azure, Microsoft 365, Google Cloud Platform, and hybrid infrastructure integration.
• Deep understanding of Active Directory, Microsoft Entra ID, Google Cloud IAM, RBAC, Conditional Access, identity federation, service accounts, privileged access, and Zero Trust architecture.
• Experience with Azure and GCP networking including VNet/VPC, Shared VPC, VPN, Interconnect, load balancing, DNS, NAT, routing, and private connectivity.
• Experience with Compute Engine, Cloud Storage, Cloud SQL, GKE, Cloud Run, Cloud Monitoring, Cloud Logging, Cloud Armor, Security Command Center, Cloud KMS, and Secret Manager.
• Experience operating highly available, business-critical 24x7 environments with global presence.
• Cloud governance, security controls, policy management, backup, disaster recovery, observability, capacity planning, and operational excellence.
• Azure Cost Management, GCP Cloud Billing, FinOps, budgeting, forecasting, chargeback/showback, and cloud cost optimization.
• Automation using PowerShell, Azure CLI, Google Cloud CLI (gcloud), Terraform, and DevOps tools.
• Knowledge of Microsoft SQL Server, PostgreSQL, MySQL, and managed cloud databases.

Leadership & Delivery

• Proven ability to lead technical infrastructure and cloud teams and promote continuous professional development.
• Experience managing people with focus on performance, engagement, mentoring, training, and delivery accountability.
• Hands-on involvement across all phases of cloud migration, modernization, integration, security, and operational projects.
• Ability to coordinate global stakeholders, vendors, security, network, development, operations, and business teams.
• Ability to conduct structured knowledge transfer and develop technical and managerial documentation.
• Strong executive communication, analytical thinking, decision-making, and troubleshooting capabilities.

Other Requirements

• Experience in a mid-to-large organization or complex multinational enterprise environment.
• Familiarity with change management, configuration control, versioning, service management, and operational governance.
• Advanced English required. Spanish and other languages are desirable for interaction with global teams.
• Ability to operate as both a people leader and a hands-on technical reference.
• Availability to work in a hybrid model according to corporate policy and global operational demands.

Preferred Qualifications

• MBA or other graduate degree in a related field is a plus.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305).
• Google Cloud Professional Cloud Architect.
• ITIL, COBIT, FinOps Certified Practitioner or equivalent certifications.
• Background in multi-cloud transformation, landing zones, IAM modernization, Zero Trust, cloud governance, FinOps, Kubernetes, SRE, or infrastructure automation.