Senior Benefits Analyst

Jobtailor; São Paulo; Presencial; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil, seeks a results-driven professional to map, analyze and optimize operational processes, driving standardization and efficiency across teams.

The role partners with business and IT to promote continuous improvements, assess risks, review process documentation, and monitor KPIs, delivering sustainable solutions and governance-compliant projects.

Qualificações

• Bachelor's degree in business, HR or related field is required or in progress.
• Experience in benefits administration (healthcare, dental, life insurance, etc.).
• Knowledge of enrollment/membership processes (additions, removals and changes).
• Experience with benefits billing review and reconciliation.
• Excellent Excel skills (filters, VLOOKUP, tables).
• Understanding of benefits legislation and eligibility rules.

Responsabilidades

• Map, analyze and review operational processes for improvement and standardization.
• Partner with other areas to promote continuous process evolution.
• Develop and implement continuous improvement initiatives to raise efficiency, quality and productivity.
• Identify operational risks and propose preventive and corrective actions.
• Prepare and update process flows, procedures, work instructions and docs.
• Monitor KPIs, analyze deviations and propose action plans.

Conhecimentos

Process Mapping

Continuous Improvement

Operational Risk Management

KPI Analysis

Collaboration

Communication

Formação académica

Bachelor's degree completed or in progress in Business Administration, Human Resources, People Management or related fields

Ferramentas

Excel (Intermediate/Advanced)

Descrição da oferta de emprego

• Map, analyze and review operational processes, identifying opportunities for improvement, simplification and standardization;


• Act as a partner to other areas, promoting continuous process evolution;


• Develop and implement continuous improvement initiatives aimed at increasing efficiency, quality and operational productivity;


• Identify operational risks, proposing preventive and corrective actions to mitigate failures;


• Prepare, review and keep updated process flows, procedures, work instructions and operational documentation;


• Monitor performance indicators (KPIs), analyze deviations and propose action plans to improve results;


• Conduct root cause analyses and support the resolution of recurring issues, promoting structured and sustainable solutions;


• Support automation, digital transformation and process optimization projects, acting as an interface between business and technology teams;


• Ensure processes comply with governance guidelines, internal policies, legal requirements and agreements established with clients;


• Perform impact studies for new requests, process changes, implementations and strategic projects;


• Promote dissemination of best practices, operational standardization and a culture of continuous improvement across teams;


• Define, review and monitor operational controls and governance mechanisms;


• Support management in preparing analyses, executive presentations and recommendations for decision-making;


• Participate in forums, meetings and multidisciplinary projects, representing the COE in the design and evolution of corporate processes.

Requirements

• Bachelor's degree completed or in progress in Business Administration, Human Resources, People Management or related fields;


• Previous experience in benefits administration (healthcare, dental, life insurance, etc.);


• Knowledge of enrollment/membership processes (additions, removals and changes);


• Experience with benefits billing review and reconciliation;


• Intermediate/advanced Excel skills (filters, VLOOKUP, tables);


• Basic knowledge of legislation related to benefits and eligibility rules;


• Experience providing employee support and liaising with vendors/providers.

Core Competencies

Demonstrates expertise in process mapping, continuous improvement initiatives, and operational risk management while ensuring compliance with governance guidelines and legal requirements. Proficient in analyzing performance indicators and supporting digital transformation projects to enhance operational efficiency.

Highest-signal resume keywords

• Process Mapping


• Continuous Improvement Initiatives


• Operational Risk Management


• KPI Analysis


• Benefits Administration

ATS Optimization Keywords

Hard Skills

• Process Analysis


• Root Cause Analysis


• Operational Documentation


• Excel (Intermediate/Advanced)


• Benefits Billing Review


• Enrollment Processes


• Impact Studies


• Automation Support


• Governance Compliance


• Operational Controls

Soft Skills

• Collaboration


• Communication


• Problem-Solving


• Presentation Skills


• Vendor Liaison

Industry Keywords

• Benefits Administration


• Healthcare


• Legal Requirements


• Employee Support


• Operational Standardization