Senior Account Manager

LSEG; Olímpia; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

LSEG is seeking a Manager to manage client relationships and sales activities across transactional customer accounts in São Paulo. You will understand the sales cycle and support assigned accounts, while maintaining pipeline hygiene in Salesforce and collaborating with Customer Operations for deal execution.

You will also oversee onboarding, develop Territory Plans, and stay current with industry trends to identify opportunities and drive growth within a diverse client portfolio.

Qualificações

• Experience in account management or sales support roles.
• Strong communication and relationship-building skills.
• Familiarity with CRM tools (Salesforce experience preferred).
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of industry trends and customer needs.

Responsabilidades

• Manage client relationships and sales activities across a portfolio of transactional customer accounts.
• Understand the sales cycle and acquire detailed knowledge to effectively support assigned accounts.
• Maintain pipeline hygiene (renewals and gross) in Salesforce, ensure completion of all client administrative tasks, and collaborate with Customer Operations for deal execution and support.
• Achieve at least average customer loyalty and satisfaction scores.
• Engage proactively with clients and vendor partners to strengthen relationships and identify opportunities.
• Oversee client onboarding, following defined processes and recommending improvements where necessary.
• Develop and complete Territory Plans to guide account strategy.
• Maintain up-to-date knowledge of the industry, domain, and target personas

Conhecimentos

Account management

Communication skills

CRM tools

Multitasking

Industry knowledge

Ferramentas

Salesforce

Descrição da oferta de emprego

• Manage client relationships and sales activities across a portfolio of transactional customer accounts.
• Understand the sales cycle and acquire detailed knowledge to effectively support assigned accounts.
• Maintain pipeline hygiene (renewals and gross) in Salesforce, ensure completion of all client administrative tasks, and collaborate with Customer Operations for deal execution and support.
• Achieve at least average customer loyalty and satisfaction scores.
• Engage proactively with clients and vendor partners to strengthen relationships and identify opportunities.
• Oversee client onboarding, following defined processes and recommending improvements where necessary.
• Develop and complete Territory Plans to guide account strategy.
• Maintain up-to-date knowledge of the industry, domain, and target personas

Key Responsibilities

• Manage client relationships and sales activities across a portfolio of transactional customer accounts.
• Understand the sales cycle and acquire detailed knowledge to effectively support assigned accounts.
• Maintain pipeline hygiene (renewals and gross) in Salesforce, ensure completion of all client administrative tasks, and collaborate with Customer Operations for deal execution and support.
• Achieve at least average customer loyalty and satisfaction scores.
• Engage proactively with clients and vendor partners to strengthen relationships and identify opportunities.
• Oversee client onboarding, following defined processes and recommending improvements where necessary.
• Develop and complete Territory Plans to guide account strategy.
• Maintain up-to-date knowledge of the industry, domain, and target personas

Qualifications

• Experience in account management or sales support roles.
• Strong communication and relationship-building skills.
• Familiarity with CRM tools (Salesforce experience preferred).
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of industry trends and customer needs.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.