Search Operations E&I Team Leader - Sao Paulo

TikTok; São Paulo; Presencial; BRL 110 000 - 150 000; Tempo integral

Resumo da oferta

TikTok Brazil is seeking a Search Operations E&I Team Leader in Sao Paulo to lead and develop the local search operation team, ensuring delivery within TikTok policies and high quality. You will collaborate with product, research and development teams to optimize search strategies and improve user experience.

The role requires 3+ years in team leadership, fluency in English and Portuguese, and the ability to manage cross‑functional projects in a fast-paced environment with exposure to sensitive

Qualificações

• 3+ years as Team Lead or Content/Technical Manager with people mgmt.
• Knowledge of search engines and related strategies.
• Strong attention to detail and ability to work independently.
• Strong interpersonal, judgment, training and coaching skills.
• Experience collaborating with cross-functional partners across countries.
• Fluency in English and Portuguese.

Responsabilidades

• Lead and develop the local Search Operations team to reach high standards and quality.
• Ensure services align with TikTok policies and procedures.
• Direct policy, process, localization, QA, data analysis and reporting work.
• Monitor performance, optimize workflows and SOPs for productivity and quality.
• Collaborate with product, research & development to improve search strategies.
• Introduce new projects and provide training to the BPO site.
• Promote inclusion and support diverse participation.
• Foster an inspiring, open-communication team culture.
• Handle additional related responsibilities as needed.
• Willing to work with sensitive content, including harmful material.

Conhecimentos

Team Leadership

Search Engineering

Attention to detail

Interpersonal skills

Cross-functional collaboration

English & Portuguese fluency

Formação académica

Bachelor's Degree or equivalent

Descrição da oferta de emprego

Search Operations E&I Team Leader - Sao Paulo

Location:

Employment Type:

Regular

Job Code:

A34002

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Responsibilities

About the teamThe Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

**It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying, hate speech, child safety, depictions of harm to self and others, and harm to animals.**

• Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work
• Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures
• Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
• Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met.
• Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
• Being responsible for landing new projects and providing high quality training to BPO site.
• Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
• Creating an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.
• Additional compatible and related responsibilities which are not necessarily listed above.
• Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content***

Qualifications

Minimum Qualifications:

• Recent 3+ years experience working as Team Lead/Content Manager/ Technical Lead. Strong people management skills and currently managing large multicultural teams with diverse skills.
• General knowledge of Search Engineering/Search engines and Search related strategies
• Demonstrate strong attention to detail and the ability to work independently
• Possesses good interpersonal skills, demonstrates good judgment, training, and coaching skills
• Proven track record of working with cross-functional partners, across different countries
• Fluency in English and Portuguese is required. English will be utilized as the primary language for work, while Portuguese will be used for market-specific communications.

Preferred Qualifications:

• Bachelor's Degree or equivalent education/experience
• Flexibility to move between projects based on business needs
• Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Resilience and commitment to self-care to manage the emotional demands of the role.

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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