TikTok Shop - Content Creator Governance & Experience Operational Program Manager

TikTok; São Paulo; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

TikTok Shop seeks a Content Creator Governance & Experience Operational Program Manager in Brazil to drive policy and operational excellence for creator content. You will collaborate across Engineering, Operations, Moderation, Product, and Policy to implement programs at scale.

The role demands 5+ years in related domains, fluent English and Portuguese, and strong stakeholder management in a fast-paced environment. Regular, full-time with global cross-functional impact.

Qualificações

• Bachelor degree.
• 5+ years of experience in related domains (Strategy/Operations/Platform governance/Trust and Safety/Experience programs).
• High oral/written proficiency in English and Portuguese for cross-functional collaboration.
• Excellent stakeholder and program management skills to influence cross-functional leaders in a fast-paced environment.
• Experience explaining complex solutions simply and influencing others without authority.

Responsabilidades

• Develop data-driven policies and programs for creators' content operations performance and policy compliance.
• Analyse creator ecosystem trends to identify risks and monitor signals and measurements.
• Create and maintain project plans and roadmaps; define delivery methodologies and drive execution.
• Drive cross-functional teams to execute key projects and define new operational strategies.
• Develop and launch new workflows to enhance automation, risk detection and quality assurance.
• Design and review key metrics to monitor ecosystem health and act as escalation point for governance issues.

Formação académica

Bachelor degree

Descrição da oferta de emprego

TikTok Shop - Content Creator Governance & Experience Operational Program Manager

Location:

Employment Type:

Regular

Job Code:

A139203

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Responsibilities

• Develop data-driven policies & programs to manage e-commerce creators' content operations performance and policy compliance. Design and execute go-to-market strategies to ensure effective policy/program implementation with country teams to deliver impact and key outcomes.
• Analyse e-commerce creator ecosystem trends to identify & monitor risks, developing new signals & measurement mechanisms to enhance platform capabilities to detect & mitigate emerging issues with potential negative impacts on our e-commerce community of consumers, sellers & creators.
• Create & maintain project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution & tracking.
• Drive cross-functional teams towards effective execution and delivery of key projects, and define new operational strategies for the implementation of external & internal feedback.
• Develop, launch and implement new operational workflows – in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Policy – to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
• Design, launch and review key metrics to enable deeper investigations and case reviews, ensuring that day-to-day ecosystem health is maintained throughout the e-commerce creator ecosystem. Act as an escalation point of contact to manage internal and external communications on all creator governance issues.

Qualifications

Minimum Qualifications

• Bachelor degree.
• 5+ years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs.
• High Oral/Written proficiency in English and Portuguese is required for this role due to cross functional collaboration with global teams.
• Excellent stakeholder and program management skills, to influence cross-functional stakeholders and leaders to achieve results. Preferable in demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
• Experience in explaining complex solutions in a simple way and able to influence others without authority.

Preferred Qualifications

• Experience in explaining complex solutions in a simple way and able to influence others without authority.

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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