SEA LOGISTICS OPERATIONAL CARE SPECIALIST - TALENT POOL

Kuehne Nagel; Campinas; Sur place; BRL 48 000 - 80 000; Plein temps

Résumé du poste

Kuehne+Nagel in Brazil is looking for an Operational Customer Care Analyst within the Freight Forwarding team. You will ensure real-time shipment visibility, manage inquiries, and maintain customer data across systems.

Join a global leader focused on automation and service quality, working with internal customers and cross-functional teams to deliver efficient, accurate care across ocean import operations.

Qualifications

• Bachelor's degree in International Trade, International Relations, Logistics, or related fields.
• Experience in coordinating ocean import logistics processes and monitoring international shipments.
• Customer service experience and strong customer-oriented mindset.
• Intermediate level of English.

Responsabilités

• Ensure accuracy in file processing by following established policies and procedures while maintaining real-time shipment visibility;
• Prioritize and balance customer needs on a daily basis, responding to inquiries and requests through multiple communication channels;
• Create and maintain customer data within operational systems and tools, including Business Profiles and Wiki pages;
• Collaborate with the systems team to drive the adoption of automation within Operational Care workflows;
• Resolve issues and challenges arising during customer service activities, ensuring efficiency and service quality.

Connaissances

Customer service

Logistics coordination

English proficiency

Formation

Bachelor's degree in International Trade, International Relations, Logistics, or related fields

Description du poste

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Operational Customer Care Analyst's mission is to ensure that every interaction with the Operational Care Center (OCC) delivers a positive and efficient experience for our internal customers.

How you create impact

• Ensure accuracy in file processing by following established policies and procedures while maintaining real-time shipment visibility;
• Prioritize and balance customer needs on a daily basis, responding to inquiries and requests through multiple communication channels;
• Create and maintain customer data within operational systems and tools, including Business Profiles and Wiki pages;
• Collaborate with the systems team to drive the adoption of automation within Operational Care workflows;
• Resolve issues and challenges arising during customer service activities, ensuring efficiency and service quality.

What we would like you to bring

• Bachelor's degree in International Trade, International Relations, Logistics, or related fields;
• Experience in coordinating ocean import logistics processes and monitoring international shipments;
• Customer service experience and strong customer-oriented mindset;
• Intermediate level of English.

What's in it for you

At Kuehne+Nagel, a career is more than you imagine. It is an opportunity to grow, contribute, and make an impact. We foster an inclusive and welcoming work environment where every employee is valued, empowered, and inspired to achieve their full potential.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.