Analista JR de Importação Maritima

Kuehne Nagel; Campinas; In loco; BRL 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Kuehne+Nagel in Campinas is seeking an Operations Analyst for Customer Service to ensure positive, efficient interactions at the OCC. You will oversee maritime import processes and international shipments, ensuring accuracy and timely updates.

The role requires a degree in Foreign Trade or International Relations, experience coordinating logistics, customer service knowledge, and intermediate English. The company fosters an inclusive, empowering environment with growth opportunities.

Competenze

• Bachelor's degree in Foreign Trade, International Relations or related fields.
• Experience coordinating maritime import logistics and monitoring international shipments.
• Customer service knowledge.
• Intermediate English proficiency.

Mansioni

• Ensure accuracy in processing files, following policies, and maintaining real-time shipment visibility.
• Prioritize and balance client needs daily, responding to inquiries across multiple channels.
• Update client elements in systems and tools, creating business profiles and Wiki pages.
• Collaborate with systems to promote automation in Operations Center flows.
• Resolve issues that arise during service, ensuring efficiency and quality.

Conoscenze

Customer service

Formazione

Bachelor's degree in Foreign Trade or International Relations

Descrizione del lavoro

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

O Analista Operacional de Atendimento ao Cliente tem como missão garantir que cada interação com o Centro de Atendimento Operacional (OCC) proporcione uma experiência positiva e eficiente para nossos clientes internos.

How you create impact

• Garantir precisão no processamento de files, seguindo políticas e procedimentos, mantendo visibilidade em tempo real das remessas;
• Priorizar e equilibrar as necessidades dos clientes diariamente, respondendo a consultas e solicitações por múltiplos canais de comunicação;
• Incluir e atualizar elementos dos clientes em sistemas e ferramentas operacionais, garantindo a criação/manutenção de Perfis de Negócio e páginas Wiki;
• Colaborar com a equipe de sistemas para impulsionar o uso de automação nos fluxos de Atendimento Operacional;
• Atuar na solução de questões que surgem durante o atendimento, assegurando eficiência e qualidade.

What we would like you to bring

• Ensino superior completo em Comércio Exterior, Relações Internacionais ou similares;
• Experiência na coordenação de processos logísticos de importação marítimo e acompanhamento de embarques internacionais;
• Conhecimento em atendimento ao cliente;
• Inglês intermediário.

What's in it for you

Na Kuehne+Nagel, uma carreira é mais do que você imagina — é uma oportunidade de crescer, contribuir e causar impacto. Cultivamos um ambiente de trabalho inclusivo e acolhedor, onde cada colaborador é valorizado, empoderado e inspirado a alcançar todo o seu potencial.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.