SAP iXp Intern- Support Engineer Fieldglass

Hubclub Go; Brasil; Presencial; BRL 17 000 - 33 000; Tempo parcial

Resumo da oferta

SAP is offering the SAP Internship Experience Program, a global, paid internship that provides university students with opportunities to find purpose in their careers. Position Title: SAP iXp Intern- Support Engineer Fieldglass; Location: São Leopoldo, Brazil.

The program emphasizes learning, collaboration across teams, and hands-on customer support responsibilities. The internship focuses on enabling customers, coordinating with various SAP units, and meeting performance indicators while

Qualificações

• Currently pursuing a university degree in IT or CS or similar field.
• Ability to handle difficult customer interactions effectively.
• Ability to manage multiple tasks with changing priorities.
• Proficiency in English required; other languages are a plus.

Responsabilidades

• Enable customers to implement and operate SAP solutions efficiently.
• Collaborate with SAP Lines of Business to ensure great customer service.
• Provide consulting on procedural issues and queries.
• Adhere to KPIs, SLAs and productivity goals.
• Report errors and prioritize fixes with development teams.
• Maintain timely communication with customers across channels.

Conhecimentos

English fluency

Multi-tasking

Problem solving

Communication

Cross-functional collaboration

Adaptability

Formação académica

Information Technology/Computer Science studies

Descrição da oferta de emprego

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you´ll build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Position Title: SAP iXp Intern- Support Engineer Fieldglass

Location: São Leopoldo, Brazil

Key tasks include, but are not limited to, the following:

• Enable customers to implement and operate their SAP solutions efficiently.
• Collaborate closely with other SAP Lines of Business (LOBs), working on a swarming mode to ensure great customer service.
• Provide consulting for customers on procedural issues and queries.
• Adheres to Key Performance Indicators (KPIs), especially responsiveness Service Level Agreements (SLAs) and Productivity goals.
• Report errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.
• Provide ongoing and timely communication with customers, ensuring availability through different supported channels (phone, email, expert chat) and any other channel we release for our customers.
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
• Familiarize yourself and act in accordance with SAP Support Strategy and Culture.
• Handle escalated customer issues in team environments (swarming) and through individual-driven actions (such as incident solving or real-time support), in cooperation with experienced support engineers if necessary.

What you bring:

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

• Studying Information Technology/Computer Science or similar areas.
• Ability to effectively handle difficult and challenging customer interactions.
• Ability to manage multiple tasks and projects with changing priorities.
• Good communication skills, including the ability to speak and write fluently in English is a must. Proficiency in other languages is a plus.
• Ability to thrive in a fast-paced environment and to work cross-c