SAP Cloud for Customers iXp Intern - Technical Support

SAP SE; São Leopoldo; Híbrido; BRL 17 000 - 28 000; Tempo parcial

Resumo da oferta

SAP SE in São Leopoldo, Brazil, offers the SAP Cloud for Customers iXp Intern - Technical Support. This hybrid internship blends office days with remote learning, inviting IT/CS students to build skills in issue resolution and knowledge sharing.

You’ll engage with e-learning, coaching, and cross‑team collaboration, focusing on root cause analysis, customer satisfaction, and documentation for our knowledge base and wiki.

Qualificações

• Undergraduate IT/CS student in 2nd semester or near graduation (≈24 months).
• Advanced English required for global communications (oral & written).
• Experience with Web Services technologies (WSDL, SOAP, XML).
• Knowledge of networks and web protocols (TCP/IP, HTTP, HTTPS, SFTP).
• Experience with operating systems and security concepts (Windows, SSO, proxies).
• Basic knowledge of Middleware systems (SAP CPI/PI) and SAP ERP integration.
• Bachelor’s degree in technology/Engineering/Business or related field or near graduation.

Responsabilidades

• Resolve known errors using Knowledge Base articles, solved customer incidents, documentation, or verifying customized entries.
• Perform root cause analysis and provide solutions.
• Achieve a good level of customer satisfaction.
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching.
• Share and document knowledge through WIKI entries and Knowledge Base articles.
• Report errors to development teams when needed.

Conhecimentos

English (Advanced)

Undergraduate IT/CS student

Engineering or related student near-gr

Web Services (WSDL/SOAP/XML)

Networking basics

Formação académica

Undergraduate IT/CS student (2nd semester or ~24 months to graduation)

Bachelor’s degree in technology/Engineering/Business or related

Ferramentas

SAP Cloud Platform Integration

PI/PO Middleware basics

WSDL/SOAP/XML

Windows OS & security concepts

IDOC/SAP ERP integration knowledge

Descrição da oferta de emprego

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SAP Cloud for Customers iXp Intern - Technical Support

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP Cloud for Customers iXp Intern - Technical Support

Location: São Leopoldo, Brazil [hybrid position, 3 days per week working from the office]

• Resolve known errors by means of Knowledge Base articles, solved customer incidents, documentation, or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions
• Achieve a good level of customer satisfaction
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
• Share and document knowledge through creation of WIKI entries and Knowledge Base articles
• When needed, you will report errors to development teams
• Resolve known errors by means of Knowledge Base articles, solved customer incidents, documentation, or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions
• Achieve a good level of customer satisfaction
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
• Share and document knowledge through creation of WIKI entries and Knowledge Base articles
• When needed, you will report errors to development teams

What You’ll bring:

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

• You must be an undergraduate student in IT/Computer Science, Engineering or related areas (from the 2nd semester or to be graduated in approximately 24 months)
• English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email, system and phone.
• Network Administrator:
• Experience with Web Services technologies: WSDL, SOAP, XML.
• Knowledge of network and web related protocols such as TCP/IP, HTTP, HTTPS and SFTP.
• Experience with operating systems and network concepts including: Windows, Firewall, Certificates, SSO, Proxy, Reverse Proxy, etc.
• Basic knowledge on Middleware systems. SAP Cloud Platform Integration (Cloud-based - formerly known as HCI) and/or SAP Process Orchestration (on premise - formerly known as PI).
• Knowledge on IDOC and SAP ERP integration is an advantage.
• Bachelor’s degree in technology, Engineering, Business or related courses or students close to graduation.