SAP I&CX Sales and Service Cloud iXp Intern - Technical Support

SAP; São Leopoldo; Híbrido; BRL 17 000 - 23 000; Tempo integral

Resumo da oferta

SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Position title: SAP I XP Sales and Service Cloud iXp Intern – Technical Support.

Location: São Leopoldo, RS (hybrid position, you'll be required to comply with SAP's hybrid policy of 3 days a week in the office). We are looking for an intern to join the SAP &ICX Sales and Service Cloud team to support our customers globally

Qualificações

• Undergraduate IT/CS or Engineering student actively studying.
• Advanced English for global communication with customers and colleagues.

Responsabilidades

• Analyze and resolve known errors to delight SAP customers.
• Create KBAs and share solutions with colleagues.
• Support customers via real time channels (Chat, Phone, etc.).
• Learn a wide range of technical topics and business processes.

Conhecimentos

Advanced English

SaaS troubleshooting

Problem solving

Cross-team collaboration

Formação académica

Undergraduate IT/CS or Engineering

Ferramentas

MySQL

Oracle

Hana DB

Dynatrace

Elasticsearch

BigQuery

Descrição da oferta de emprego

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP I&CX Sales and Service Cloud iXp Intern – Technical Support

Location: São Leopoldo, RS (hybrid position, you'll be required to comply with SAP's hybrid policy of 3 days a week in the office)

We are looking for an intern to join the SAP &ICX Sales and Service Cloud team to support our customers globally on the Platform topics.

In our team, you will have the opportunity to learn a vast range of technical topics as well as business processes. Are you up for the challenge?

• You will help delight SAP customers by analyzing and resolving known errors.
• You will do it by means of Knowledge Base Articles (KBAs), solved customer cases, documentation, or verifying customized entries.
• You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums.
• You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings.
• When needed, you will report errors to development teams.
• Support our customers via real time channels (Chat, Phone, etc.).

What You’ll bring:

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

• You must be an undergraduate student in IT/Computer Science, Engineering, or related areas (from the 2nd semester or to be graduated in approximately 24 months).
• English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email, cases, and phone.
• Ability in troubleshooting issues in SaaS, root cause analysis.
• No previous experience required. You will have a mentor to assist you.

Nice to Have:

• Database experience (MySQL, Oracle, Hana DB).
• Understanding of Business Processes (Lead to Cash, etc).
• Knowledge of CRM processes.
• Knowledge of Dynatrace, Elasticsearch and BigQuery

Where You Belong:

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration:

Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.

2. Project-driven Experience:

Kickstart your career with hands‑on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future‑ready skills from a variety of virtual, in‑person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.

3. Gain Visibility:

Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

The Industries & Customer Experience is a Technical Support solution area that provides continuous support to our SAP Customers on the Commerce Cloud, Customer Data Cloud, Engagement Cloud, Sales & Service Cloud, and Industry Cloud products. We are a global team located in Brazil, United States, Ireland, Hungary, Spain, Poland, Germany, Switzerland, India, and China.

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#SAPNextGen

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Limited Full Time

Additional Locations: #LI-Hybrid