SAP iXp Intern - Customer Renewal Center

SAP SE; São Paulo; On-site; BRL 17,000 - 23,000; Part time

Job summary

SAP is offering an internship in the Cloud Renewals team in Brazil. You will actively contribute to managing customer relationships and renewals across SAP's cloud portfolio.

You will engage with customers and partners, prepare commercial materials, analyze account data, and follow up on renewal opportunities. You will identify retention risks and support cross-sell and upsell initiatives while gaining hands-on experience in negotiation and revenue growth.

Qualifications

• Currently enrolled in an undergraduate program and have at least two years until graduation.
• Curious, takes initiative, and thinks analytically.
• Interested in building a career in B2B technology and commercial management.

Responsibilities

• Support management of customer relationships and renewal opportunities across SAP's cloud portfolio.
• Prepare commercial materials and analyze account data.
• Follow up on renewal opportunities and identify retention risks.
• Support cross-sell and upsell initiatives and participate in live commercial discussions.

Skills

Negotiation

Partner Relationship Management

Customer Retention

Customer Value Journey

Customer Engagement

Communication

Stakeholder Management

Commercial Awareness

Analytical Thinking

Relationship Building

Problem Solving

Proactivity

Ownership

Teamwork

Education

Undergraduate student

Job description

What you'll bring

You are currently enrolled in an undergraduate program and have at least two years until you graduate. You should be curious, take initiative, and think analytically. You also need a real interest in building a career in B2B technology and commercial management.

Job Description

What you'll bring

You are currently enrolled in an undergraduate program and have at least two years until you graduate. You should be curious, take initiative, and think analytically. You also need a real interest in building a career in B2B technology and commercial management.

You thrive in dynamic environments: you communicate successfully in Portuguese and English (intermediate to advance), take ownership of your work, and navigate multiple stakeholders and priorities with ease.

We're looking for someone eager to learn, ready to contribute from day one, and energized by real business challenges.

What You'll Build

You will be an active contributor on the Cloud Renewals team, directly supporting the management of customer relationships and renewal opportunities across SAP's cloud portfolio.

This means you will engage with customers and partners. You will prepare commercial materials and analyze account data. You will also follow up on renewal opportunities. Additionally, you will identify potential retention risks and support cross-sell and upsell initiatives. You will also take part in live commercial discussions — gaining hands‑on experience in negotiation, customer retention, partner management, and the customer value journey.

You will work closely with Cloud Renewals Executives and other teams. You will learn to connect customer needs with SAP solutions. You will help with important business discussions. You will play a key role in building long‑term customer relationships and supporting revenue growth.

Where You Belong

Join SAP Next Gen and the SAP Internship Experience Program — SAP's global community for students, universities, and educational partners who are enthusiastic about innovation and technology. This internship is the foundation for a career built on connection, creativity, and impact.

You will be part of a collaborative and diverse Cloud Renewals team. You will work with skilled commercial professionals. You will interact daily with customers, SAP Partners, Account Executives, and other teams. Here, you will build real commercial skills, develop lasting professional relationships, and gain firsthand experience in how a global technology leader manages customer success, renewals, and business growth.

Skills

Negotiation

• Partner Relationship Management
• Customer Retention
• Customer Value Journey
• Customer Engagement
• Communication
• Stakeholder Management
• Commercial Awareness
• Analytical Thinking
• Relationship Building
• Problem Solving
• Proactivity
• Ownership
• Teamwork

Additional Information

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people's lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business‑critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP's culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.