SAP Cloud for Customers iXp Intern - Technical Support

SAP; São Leopoldo; Híbrido; BRL 17 000 - 23 000; Tempo integral

Resumo da oferta

SAP seeks a Cloud for Customers iXp Intern - Technical Support in São Leopoldo, Brazil. This hybrid role blends office days with remote work, offering hands-on learning across customer support and technical integration tasks.

You will resolve issues, analyze root causes, and document guidance while collaborating with global teams. The program builds skills in middleware, web services, and enterprise processes for a future technology career.

Qualificações

• Undergraduate student in IT/Computer Science, Engineering or related areas (from the 2nd semester or near graduation).
• English: Advanced level is required for client and colleague communication.
• Bachelor’s degree in technology, Engineering, Business or related courses or students close to graduation.

Responsabilidades

• Resolve known errors using Knowledge Base articles, incidents, docs, or hardware parameters.
• Perform root cause analysis and provide solutions.
• Achieve a good level of customer satisfaction.
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching.
• Share and document knowledge through WIKI and Knowledge Base articles.
• Report errors to development teams when needed.
• Support customers via real-time channels.

Conhecimentos

English (Advanced)

Undergraduate IT/CS student

Problem solving

Communication

Team collaboration

Knowledge sharing

Formação académica

Bachelor’s degree in technology/Engineering/Business

Ferramentas

WSDL/SOAP/XML

Networking protocols

Windows

SSO/Proxy

SAP Cloud Platform Integration

Descrição da oferta de emprego

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title:

SAP Cloud for Customers iXp Intern - Technical Support

Location:

São Leopoldo, Brazil [hybrid position, 3 days per week working from the office]

• Resolve known errors by means of Knowledge Base articles, solved customer incidents, documentation, or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions
• Achieve a good level of customer satisfaction
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
• Share and document knowledge through creation of WIKI entries and Knowledge Base articles
• When needed, you will report errors to development teams
• Support our customers via real time channels
• Resolve known errors by means of Knowledge Base articles, solved customer incidents, documentation, or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions
• Achieve a good level of customer satisfaction
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
• Share and document knowledge through creation of WIKI entries and Knowledge Base articles
• When needed, you will report errors to development teams
• Support our customers via real time channels

What You’ll Bring

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment. Strong problem‑solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results‑oriented approach and the courage to take initiative.

• You must be an undergraduate student in IT/Computer Science, Engineering or related areas (from the 2nd semester or to be graduated in approximately 24 months)
• English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email, system and phone.
• Network Administrator:
• Experience with Web Services technologies: WSDL, SOAP, XML.
• Knowledge of network and web related protocols such as TCP/IP, HTTP, HTTPS and SFTP.
• Experience with operating systems and network concepts including: Windows, Firewall, Certificates, SSO, Proxy, Reverse Proxy, etc.
• Basic knowledge on Middleware systems. SAP Cloud Platform Integration (Cloud-based - formerly known as HCI) and/or SAP Process Orchestration (on premise - formerly known as PI).
• Knowledge on IDOC and SAP ERP integration is an advantage.
• Bachelor’s degree in technology, Engineering, Business or related courses or students close to graduation.
• Understanding of core business processes
• English: Advanced/Fluent (oral & written)
• Integration Knowledge
• Customer Focus
• Knowledge about Incident Solving process

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

• Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
• Project-driven Experience: Kickstart your career with hands‑on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future‑ready skills from a variety of virtual, in‑person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
• Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast‑paced environment. Open doors for future career opportunities within SAP and beyond.

Our team is part of the SAP Customer Experience portfolio, operating within SAP Customer Solution Support & Innovation. We bring together professionals with deep technical expertise and broad cross‑functional knowledge — united by a shared commitment to driving meaningful impact for our customers worldwide.

We are responsible for leading and executing transformative initiatives that enhance support efficiency, elevate productivity, and improve key performance metrics across the organization. Every decision we make is grounded in data — from the moment an idea is identified through to successful project closure.

We think globally, act with purpose, and always keep the customer at the center of everything we do.

#SAPNextGen

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Employment Type: Limited Full Time