SAP SuccessFactors iXp Intern - Technical Support Engineer for Learning

SAP; São Leopoldo; Híbrido; BRL 20 000 - 33 000; Tempo integral

Resumo da oferta

SAP São Leopoldo is seeking an enthusiastic intern for the SAP SuccessFactors iXp Intern - Technical Support Engineer for Learning. You will resolve customer-reported issues, contribute to knowledge bases, and collaborate with AI-powered tooling to improve daily tasks.

Hybrid role (3 days in-office) in São Leopoldo, Brazil, offering hands-on learning and mentorship through SAP Next Gen. Ideal candidates are pursuing engineering or CS with strong English, problem-solving skills, and curiosity

Qualificações

• Pursuing or completed degree in a technical field (engineering/CS).
• Fluent English, written and spoken, is required.
• Strong communication and customer focus essential.
• Analytical mindset with structured troubleshooting approach.
• Curiosity about AI and emerging technologies is encouraged.

Responsabilidades

• Resolve customer-reported issues via offline tickets and real-time chat.
• Follow structured troubleshooting to drive end-to-end resolutions.
• Maintain proactive, transparent communication with customers.
• Collaborate with Development and Operations for complex cases.
• Contribute to product feedback and internal improvements.

Conhecimentos

Advanced English

Communication

Collaboration

Customer focus

Analytical thinking

AI curiosity

Adaptability

Formação académica

Bachelor's degree in Engineering or Computer Science

Ferramentas

Cloud/SaaS familiarity

SQL

APIs

HTML/CSS

Ticketing systems

AI tools basics

Descrição da oferta de emprego

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP SuccessFactors iXp Intern - Technical Support Engineer for Learning

Location: São Leopoldo, Brazil [hybrid position, 3 days per week working from the office]

• Resolve customer-reported issues through both offline ticket handling and real-time chat support, leveraging available resources including Product Documentation on the SAP Help Portal, Knowledge Base Articles (KBAs), insights from previously solved similar cases, and internal Wikis.
• Drive customer solutions through a structured troubleshooting process.
• Take ownership of the end-to-end resolution process, maintaining consistent, up-to-date communication with customers.
• Collaborate with Development and Operations organizations to address complex technical scenarios.
• Meet KPI targets related to customer satisfaction (CSAT), contributing to a high-quality support experience.
• Contribute to product improvement by providing structured product feedback and participating in internal projects aligned with the organizational vision.
• Stay curious about AI, leveraging available AI tools to enhance daily tasks and developing AI-powered solutions that improve team processes and efficiency.
• Complete e-learning courses and other training opportunities to stay current with SAP SuccessFactors Learning and continuously develop customer-handling soft skills.
• Adhere to internal processes for case documentation, ensuring thorough and accurate investigation records are maintained throughout the ticket lifecycle.
• Contribute to the team's knowledge base by authoring and updating KBAs and Wiki entries based on resolved cases.

What You’ll Bring

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

Required Skills

• Bachelor’s degree in Engineering, Computer Science, or a related field. Candidates from other relevant backgrounds are also welcome to apply.
• Advanced/fluent English, both written and spoken.
• Strong communication, collaboration, and customer focus.
• Analytical and solution-oriented mindset, with the ability to troubleshoot and approach challenges in a structured way.
• Ability to adapt, manage priorities, and stay resilient in a fast-paced environment.
• Curiosity and interest in AI and emerging technologies.

Technical Skills

• Familiarity with cloud architecture and SaaS environments.
• Basic knowledge of SQL, APIs, HTML, and CSS.
• Familiarity with service management or ticketing systems.
• Basic understanding of AI tools and their application to everyday tasks.

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

• Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
• Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
• Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

Follow @LifeatSAP on Instagram and don't miss anything about our experiences worldwide! #SAPNextGen

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process:
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.