Salesforce QA Analyst

Insight Global; Brasil; Presencial; BRL 120 000 - 180 000; Tempo parcial

Resumo da oferta

A leading IT services and consulting firm is seeking a Quality Assurance Engineer (Manual) to perform testing on Salesforce workflows. The role emphasizes hands-on manual and automation testing, with a strong focus on regression and integration testing. Candidates must have at least 4 years of Salesforce QA experience and proficiency in Zephyr for test management. This contract position offers a mid-senior level opportunity for professionals looking to contribute to quality assurance excellence.

Qualificações

• 4+ years of Salesforce QA experience.
• Strong manual testing experience in Salesforce (Sales Cloud, Service Cloud).
• Hands-on automation testing experience.
• Extensive regression testing experience in complex environments.
• Strong experience using Zephyr for test management.
• Experience testing integrations, automations, and data‑driven workflows.

Responsabilidades

• Analyze end-to-end Salesforce workflows across Sales and Service.
• Design and execute manual test cases.
• Build and maintain automated test scripts.
• Create, manage, and execute test plans in Zephyr.
• Create, manage, and execute test plans and cycles in Zephyr.
• Collaborate with Developers, Admins, Product Owners, and Change teams.

Conhecimentos

Salesforce QA experience

Manual testing experience

Hands-on automation testing

Regression testing

Zephyr for test management

Testing integrations and data-driven workflows

Ferramentas

Zephyr

Descrição da oferta de emprego

Quality Assurance Engineer (Manual) - Project

What You'll Do:

Overall Scope

• Analyze end-to-end Salesforce workflows across Sales, Service, and integrated systems.
• Think through how users actually behave— including mistakes, shortcuts, and workarounds.
• Identify edge cases, failure points, and unintended consequences.
• Test not just happy paths, but stress paths, abuse paths, and “what if” scenarios.

Manual Testing

• Design and execute scenario-driven manual test cases.
• Validate UI/UX behavior, data integrity, permissions, and automation outcomes.
• Perform regression testing to ensure new changes don’t break existing functionality.
• Log clear, actionable defects with strong reproduction steps and business impact.

Automation Testing

• Build and maintain automated test scripts for Salesforce applications.
• Identify what should be automated versus what’s better left manual.
• Maintain test reliability as Salesforce releases and customizations evolve.
• Partner with developers to improve testability and coverage.

Test Management & Documentation

• Create, manage, and execute test plans and test cycles in Zephyr.
• Maintain high-quality test cases that reflect real user journeys, not just requirements.
• Track defects, test results, and release readiness clearly and consistently.
• Work closely with Developers, Admins, Product Owners, and Change teams.
• Ask clarifying questions early to prevent downstream defects.
• Translate technical issues into plain language business impact.
• Advocate for quality without slowing teams down unnecessarily.

What We're Looking For:

Required Experience

• 4+ years of Salesforce QA experience.
• Strong manual testing experience in Salesforce (Sales Cloud, Service Cloud).
• Hands‑on automation testing experience (tool‑agnostic, Salesforce‑relevant).
• Extensive regression testing experience in complex environments.
• Strong experience using Zephyr for test management.
• Experience testing integrations, automations, and data‑driven workflows.

Systems Thinking & User Empathy

• You think beyond individual stories and understand end‑to‑end flows.
• You test like a real user—and like a confused one.
• You instinctively ask: “How could someone break this?”
• You understand that quality is about trust, not just test coverage.

Communication Skills (Non‑Optional)

• Confident verbal communication with technical and non‑technical partners.
• Comfortable pushing back when something isn't ready to ship—with data.
• Ability to explain why an issue matters, not just that it exists.

Nice to Have

• Salesforce certification(s) (Admin, Advanced Admin, or Platform App Builder).
• Experience with CI/CD pipelines and automated test execution.
• Experience testing role‑based security and permission models.
• Exposure to large‑scale or multi‑org Salesforce environments.

How Success Is Measured

• Defects are caught early— before users find them.
• Releases feel stable, predictable, and boring (the good kind).
• Test cases reflect real‑world usage, not just acceptance criteria.
• Teams trust QA as a partner, not a gatekeeper.

Who This Role Is Not For

• Testers who only follow scripts without thinking.
• People who avoid ambiguity or edge cases.
• Anyone uncomfortable challenging requirements or timelines in service of quality.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting