Salesforce CRM Admin

Crest IT Resources LLC; Brasil; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Crest IT Resources LLC seeks a CRM Analyst II to support, maintain, and enhance Salesforce across sales and dealer operations. The role involves navigating a system transition, supporting legacy and new platforms while ensuring business continuity during transformation.

Collaboration with global teams, proactive problem-solving, and strong communication are essential. The role emphasizes administration, configuration, data management, and integration work to stabilize and scale Salesforce across

Qualificações

• Salesforce Admin certification required.
• 3+ years Salesforce Sales/Service Cloud experience.
• Advanced or fluent English.
• Experience as System Administrator (users, roles, profiles, permission sets, groups).
• Experience with communities, Apex, SOQL, Visualforce, Lightning, JavaScript, VSCode, Workbench, Data Loader, Ant, Reports/Dashboards.
• Experience in Service Cloud console customization and integrations.
• Experience with Salesforce APIs, SOSL, SOAP/REST, SQL, XML.
• Build and maintain Flows and Approvals.
• Strong understanding of Salesforce architecture, data models, and automation tools.
• Monitor performance and troubleshoot.

Responsabilidades

• Support administration, maintenance, and improvement of Salesforce and related CRM solutions.
• Assist with configurations, user support, and troubleshooting.
• Investigate, analyze, and resolve platform issues with timely solutions.
• Collaborate with stakeholders to understand requirements and support system improvements.
• Contribute to development, customization, and integration efforts.
• Maintain processes supporting sales and dealer operations.

Conhecimentos

Salesforce Admin

Sales Cloud

English fluency

User management

Apex/Visualforce

Lightning

JavaScript

SOQL

APIs

Data management

Flows & Approvals

Reports & Dashboards

Data integration

Ferramentas

VSCode

Data Loader

Workbench

Ant tool

Descrição da oferta de emprego

The CRM Analyst II will be responsible for supporting, maintaining, and enhancing the company's Salesforce ecosystem, which serves as a platform supporting sales operations and dealer management processes.

This position is particularly important as the organization is currently undergoing a system transition. As a result, the successful candidate will be expected to support both legacy solutions and newer platforms while helping ensure business continuity during the transformation journey.

The role requires strong collaboration across global teams, making communication, stakeholder management, and proactive problem-solving essential for success.

Key Responsibilities

Support the administration, maintenance, and continuous improvement of Salesforce and related CRM solutions. Assist with system enhancements, configurations, user support, and troubleshooting activities. Investigate, analyze, and resolve platform-related issues, ensuring timely and effective solutions.

Collaborate with technical and business stakeholders to understand requirements and support system improvements. Contribute to development and customization efforts while ensuring platform stability and scalability. Support integrations, data management activities, and system transition initiatives. Maintain and improve processes that support sales and dealer operations.

Required Qualifications

Mandatory

• Salesforce Administrator Certification.
• 3Years+ of Salesforce platform experience in both Sales and Service Cloud
• Advanced or fluent English
• Experience working as System Administrator -manage user accounts, roles, profiles, permission sets, and public groups, Reports and Dashboard. Configure custom objects, fields, page layouts, record types, and validation rules.
• Experience working with Salesforce communities, Apex, SOQL, Visual Force, Lightning, JavaScript, VSCode, Workbench, Data Loader, Ant tool, Reports and Dashboards.
• Experience in Setting up & customizing Service cloud console and developing custom console components and integrating with console.
• Experience in SFDC APIs, SOSL, SOQL, SOAP or REST based web services, SQL, XML, and JavaScript.
• Build and maintain Flows and Approval Processes.
• Strong understanding of Salesforce architecture, data models, and automation tools.
• Monitor system performance and troubleshoot issues.