Salesforce Administrator (Service Cloud) - LATAM

Engine; Brasil; Híbrido; BRL 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity for all employees

Hybrid work model

Remote work options

Resumo da oferta

Engine is seeking an experienced Salesforce Administrator focused on Service Cloud to join our LATAM contractor team. You will design and automate support workflows, reduce case backlog, and partner with engineering, product, and support to optimize Service Cloud configurations.

You will lead Omni-Channel setups, build complex screen flows, and provide actionable insights to drive customer satisfaction. This contractor role is open to candidates based in Latin America, with a hybrid or remote

Qualificações

• 3+ years of hands-on experience as a Salesforce Administrator with a focus on Service Cloud.
• Expertise in case management, workload reduction, and building complex screen flows to streamline support processes.
• Familiarity with Omni-Channel, OmniStudio, and AWS Connect; experience with Salesforce automation and integrations.
• Collaborative mindset to work with cross-functional teams and deliver measurable improvements.

Responsabilidades

• Craft and execute strategies to streamline customer support workflows and reduce case backlog.
• Collaborate with engineering, product, and support to implement and optimize Service Cloud solutions.
• Lead design and management of screen flows and Omni-Channel configurations to boost efficiency.
• Provide insights to internal teams to drive data-driven decisions and continuous improvement.

Conhecimentos

Salesforce Admin

Service Cloud

Omni-Channel

Screen Flows

Workflow Automation

Ferramentas

OmniStudio

AWS Connect

Agentforce

Descrição da oferta de emprego

About Engine Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and groups representing 1.8M+ travelers. We're the retailer and the rails of business travel, one of the fastest-growing companies in travel tech, built on a decade of proprietary technology, supply, and pricing no one else can replicate. Other travel and AI companies run on our infrastructure to book real trips, hold rates, and move payments, without building any of it themselves. We built it, AI-forward at every layer, from how travelers book to how the rails run.

Mission

• Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.
• Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.
• Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.
• Provide exceptional support and actionable insights to internal teams, enabling data-driven decisions that elevate customer satisfaction and drive continuous improvement.

What You'll Bring to Engine

• Experience: 3+ years of hands-on experience as a Salesforce Administrator, with a strong focus on Service Cloud.
• Skills: You're a problem-solver with expertise in case management, workload reduction, and building complex screen flows to streamline customer support processes. You thrive in fast-paced, innovative environments and have a proven track record of automating workflows to improve efficiency.
• Tech-Savvy: Bonus points if you're fluent in Salesforce Omni-Channel, OmniStudio, and have experience with AWS Connect telephony integration. Familiarity with Agentforce is a plus.
• Mindset: You're ready to roll up your sleeves, collaborate closely with cross-functional teams, and deliver results that reduce support case loads and enhance customer satisfaction.

This is a contractor position for candidates based within Latin America only.

The Engine Edge: Perks & Compensation

• Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
• Benefits: Check out our full list at engine.com/culture
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more.