Specialist Solution Engineer

Salesforce; São Paulo; Presencial; BRL 150 000 - 230 000; Tempo integral

Resumo da oferta

Salesforce is shaping the future of ITSM with Agentforce IT Service, a next-generation solution designed to automate incident management and unify IT with HR services. As a Specialist Solution Engineer in the Emerging Business Unit, you will articulate value, build stakeholder confidence, and drive adoption across enterprise environments.

You will help customers leverage AI-powered, 24/7 conversational experiences, aiming to automate up to 80% of IT tasks end-to-end and deliver scalable,

Responsabilidades

• Demonstrate and evangelize Agentforce IT Service capabilities.
• Deliver conversational, always-on support in Slack.
• Automate end-to-end incident management with AI-driven triage and smart routing.
• Unify IT and HR services on a single platform with shared workflows and analytics.
• Provide full visibility with a native CMDB to map assets and dependencies.

Descrição da oferta de emprego

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Are you a technically-minded, courageous communicator with a startup mentality and a passion for innovation? Do you thrive in a fast-paced environment where you can build, scale, and evangelize cutting-edge solutions? The world of IT Service Management is changing and Salesforce is leading the charge by heavily investing in the ITSM space. Salesforce has launched Agentforce IT Service, a next-generation ITSM solution built on the world's #1 Service Cloud. Unlike legacy tools trapped in "portal-to-ticket" workflows, Agentforce IT Service is agent-first, conversation-first, and workflow-driven – redefining how employees resolve issues through AI-powered, 24/7 conversational experiences.

This is your opportunity to be part of Salesforce's bold entry into the ITSM market - helping customers automate up to 80% of IT tasks end-to-end with the combined power of Agentforce, Data Cloud, and Einstein AI.

This Specialist Solution Engineer role sits within our Emerging Business Unit, focusing on products in a similar growth lifecycle phase. The EBOU's mission is to incubate, scale, and grow these solutions with a startup mindset. You'll operate as a subject matter expert, articulating the value of our solutions and their seamless integration within the broader Salesforce portfolio. This is a dynamic role where your ability to think outside the box, challenge the status quo, and identify solutions that drive sales will be key to our team's success.

Product Overview

As a Specialist Solution Engineer supporting Agentforce IT Service, you will be instrumental in demonstrating and evangelizing in these areas:

• Deliver Conversational, Always‑On Support: Empower employees to get help in minutes, not hours, without leaving their workflow. Agentforce meets users where they work - in Slack - allowing them to request hardware, reset passwords, or report issues through natural conversation rather than complex forms.
• Automate End‑To‑End Incident Management: Accelerate resolutions with AI‑driven triage, auto‑creation of incidents, and intelligent routing to the right specialists. Reduce manual effort and improve agent productivity by letting Einstein handle repetitive tasks.
• Unify IT and HR Service on One Platform: Eliminate silos by bringing IT, HR, Facilities, and other service teams together within Salesforce. Deliver consistent, cross‑departmental experiences with shared workflows, automation, and analytics.
• Gain Full Visibility with a Native CMDB: Leverage Salesforce's Configuration Management Database (CMDB) to visualize asset relationships, dependencies, and health in real time. Identify root causes, track service impacts, and resolve issues before they cascade.
• Boost Productivity and Reduce Costs: Automate up to 80% of IT tasks end‑to‑end through workflow automation, AI assistance, and self‑service. Free up IT talent to focus on innovation instead of routine ticket handling.
• Enable the Agentic Enterprise: Combine human expertise with AI assistance to create a self‑healing, proactive support environment where employees and digital agents collaborate to solve problems faster than ever before.

Portuguese, Spanish, and English speaking required.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.