Sales Operations Specialist

Cellebrite; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in Digital Intelligence solutions is seeking a Sales Operations Specialist in São Paulo. The role involves managing the sales operations desk, ensuring the smooth processing of sales activities, coordinating between various departments, and supporting sales efforts with strong operational oversight. The ideal candidate has extensive experience in sales coordination and is proficient in Portuguese, Spanish, and English.

Qualificações

• Minimum of 5 years experience in Sales Coordination or Sales Operations.
• Proficiency in Portuguese, Spanish, and English.
• Experienced in order management and shipment handling.

Responsabilidades

• Manage the complete back-office sales process (Quote to Cash).
• Oversee order management and fulfillment.
• Coordinate the execution and delivery of products to customers.

Conhecimentos

Customer-focused attitude

Excellent collaboration

Multitasking

Formação académica

Academic degree preferred

Ferramentas

CRM systems (Salesforce or similar)

Advanced Excel skills

Descrição da oferta de emprego

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Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage investigative digital data in legally sanctioned investigations.

As the Sales Operations Specialist, you will manage the Sales Operations desk, acting as the main focal point for both external and internal customers. You will be the backbone of the sales process for your region, serving as a vital link between sales, product development, finance, production, quality control, and customer support, ensuring the back-office sales process is managed end-to-end.

Responsibilities:

• Handle challenging and diverse situations with a service-oriented approach, leveraging creative thinking to find effective solutions.
• Manage the complete back-office sales process (Quote to Cash).
• Oversee order management and fulfillment, including quote entry, order scheduling, pricing, RMAs, demo management, and payments.
• Implement Cellebrite’s policies and procedures, ensuring compliance and proper intervention when necessary.
• Follow up on past due invoice collections.
• Coordinate the execution and delivery of products to customers.
• Support sales operations by managing license renewals, acting as the Sales Director’s point of contact for operational issues, and generating reports to support sales activities.

Requirements:

• Minimum of 5 years experience in Sales Coordination or Sales Operations.
• Proficiency in Portuguese, Spanish, and English.
• Experience with order management, shipment handling, and working closely with Sales Directors and customers.
• Knowledge of CRM systems such as Salesforce or similar.
• Academic degree preferred but not mandatory.
• Advanced Excel skills are a plus.
• Adaptive, proactive, and accountable in ownership of the sales process.
• Excellent collaboration and communication skills, with a customer-focused attitude.
• Ability to multitask effectively in a high-pressure environment.

Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to sex, gender identity, sexual orientation, race, religion, national origin, disability, veteran status, age, or other protected characteristics.