Sales Operations Assistant

Eurasia Group; São Paulo; Presencial; BRL 42 000 - 65 000; Tempo integral

Resumo da oferta

Eurasia Group in São Paulo, Brazil, is seeking an entry-level Sales Operations Support to assist the sales, business development, and analyst teams. You will help manage conference call logistics, CRM data, and client reporting in a fast-paced environment.

The role emphasizes strong English communication, adaptability, and organizational skills. Ideal candidates have a bachelor’s degree and 1–2 years in professional services, with experience in Salesforce, MS Office, Zoom, and data analysis.

Qualificações

• Undergraduate degree in business or related field.
• 1–2+ years in professional services, sales, or events.
• Experience interfacing with multinational corporations.
• Strong English communication skills.
• Ability to meet deadlines and handle priorities.

Responsabilidades

• Manage conference call logistics, client registration, reports.
• Support account management across client services and Salesforce.
• Respond to client inquiries promptly to ensure a positive experience.
• Produce regular reports and analyses using Eurasia Group BI platform.
• Ensure compliance in reporting interactions with clients.
• Route website inquiries to client services.
• Approve access to Eurasia Group content on research platforms.
• Handle ad hoc projects as needed.

Conhecimentos

English communication

Professionalism

Teamwork

Agility

Attention to detail

Deadline orientation

Analytical skills

Discretion

Reliability

Formação académica

Bachelor's degree or equivalent

Ferramentas

MS Word

Excel

PowerPoint

Zoom

Salesforce CRM

Descrição da oferta de emprego

Position Overview

This entry-level sales operations support role includes a wide range of responsibilities, with an emphasis on proactive collaboration, strong communication, and organizational skills to complete tasks for a wide-range of activities supporting our sales activities. In return, the hire will be a part of a dynamic sales operations team, working closely with business development staff and analysts, at the world’s market-leading political risk advisory firm in an increasingly critical marketspace.

The sales operations associate will spend a majority of their time supporting our operations, business development, and analyst teams, reporting to the associate director, with a heavy focus on end-to-end management of conference call logistics and comprehensive administrative and operational support for the sales teams. This includes key responsibilities in account management (with a focus on CRM management and reporting), and responding to time-sensitive, ad hoc sales requests as they arise.

We are looking for someone with appropriate project management experience and a positive can-do attitude. Given the varying nature of our business development needs and operations change management at the firm, you will need to be a quick learner, a versatile problem solver, and thrive in an entrepreneurial environment.

Responsibilities

• Manage conference call logistics, including the generation of client registration and attendance reports, call log maintenance, liaising with speakers to ensure a smooth presentation experience, troubleshooting technical issues, updating the conference call user manual, and providing training to research teams.
• Support account management efforts across various client services teams including client interaction reporting, contact and account entitlement management in Salesforce, and other recurring account management activities.
• Respond to client inquiries promptly and professionally, ensuring a positive customer experience.
• Utilize Eurasia Group’s cloud-based business intelligence platform to produce regular reports and ad hoc analysis of research production and consumption, and analyze readership trends in various segments of the client base.
• Report regularly on interactions with specific clients to ensure compliance with research-related regulations.
• Direct website inquiries to the appropriate client services teams.
• Approve requests for access to Eurasia Group content on various research aggregation platforms.
• Ad hoc projects as required.

Required Skills

• Strong English oral and written communication skills.
• Demonstrated professionalism, problem solving, teamwork skills, confidentiality, discretion, reliability, and judgment. Positive can-do attitude. Someone who will “own” the role.
• Agility and flexibility in response to changing priorities and needs.
• Fluency with MS Word, Excel, PowerPoint, Zoom, and Salesforce.com CRM system and ability to pick up and learn new technologies as needed.
• Strong analytical skills and attention to detail.
• Ability to meet deadlines.

Additional Requirements

• Undergraduate/first-level degree (e.g., bachelor’s degree) desired with coursework in business administration or related field.
• 1-2+ years’ experience in a professional services environment, especially a corporate sales, operations, or events function.
• Experience interfacing with multinational corporations.
• A strong interest in international affairs and politics, including an understanding of Eurasia Group’s core services.