Retention and Collections Analyst

Jobtailor; São Paulo; Presencial; BRL 39 000 - 78 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo seeks a Credit & Collections specialist to bridge Finance and Customer Relations, focusing on revenue recovery and contract retention. You will collaborate with Planning, Sales and Customer Service to ensure financial health and sustainable customer loyalty.

The role requires experience in collections or retention, strong communication, and resilience to handle objections. You will manage overdue payments, monitor metrics, and support customers via Blip, email, and forms.

Qualificações

• High school diploma
• Experience in customer service, retention, or negotiation/collections
• Clear, empathetic, and assertive communication
• Emotional intelligence and resilience when handling objections
• Organized and analytical profile, with the ability to monitor financial and churn metrics
• Strong sense of responsibility and focus on meeting recovery and retention targets
• Initiative, negotiation, and persuasion skills
• Familiarity with customer communication cadence based on days past due and with automations is a plus

Responsabilidades

• Serve as a strategic front-line partner, bridging Finance and Customer Relations
• Recover revenue with a focus on contract retention and customer loyalty
• Manage matters related to overdue payments
• Lead repurchase processes and conduct financial renegotiations with customers
• Monitor the progress of legal collection proceedings
• Update spreadsheets and track metrics such as churn, delinquency, and cancellations
• Provide proactive and reactive customer support via Blip, email, the E-formei portal, and telephone

Conhecimentos

Negotiation skills

Customer service

Emotional intelligence

Organizational skills

Clear communication

Resilience

Analytical mindset

Financial renegotiation

Credit-restriction management

Revenue recovery

Delinquency reduction strategies

Formação académica

High school diploma

Ferramentas

Blip

E-Formei Portal

Spreadsheets

Descrição da oferta de emprego

• Serve as a strategic front-line partner, bridging Finance and Customer Relations
• Work closely with Planning, Sales, and Customer Service teams to ensure the financial health of each class
• Recover revenue with a focus on contract retention and customer loyalty
• Manage matters related to overdue payments
• Lead repurchase processes and conduct financial renegotiations with customers
• Manage and maintain the credit-restriction system
• Record collection commissions in an organized manner
• Develop strategic initiatives to reduce delinquency
• Support the reversal and monitoring of manual and automatic cancellations
• Monitor the progress of legal collection proceedings
• Update spreadsheets and track metrics such as churn, delinquency, and cancellations
• Provide proactive and reactive customer support via Blip, email, the E-formei portal, and telephone

Requirements

• High school diploma
• Previous experience in customer service, retention, or negotiation/collections, including entry-level roles
• Clear, empathetic, and assertive communication
• Emotional intelligence and resilience when handling objections and challenging situations
• Organized and analytical profile, with the ability to monitor financial and churn metrics
• Strong sense of responsibility and focus on meeting recovery and retention targets
• Initiative, negotiation, and persuasion skills
• Familiarity with customer communication cadence based on days past due and with automations is a plus

Core Competencies

Demonstrates strong negotiation, customer service, and retention skills while effectively managing financial metrics and overdue payments. Capable of developing strategic initiatives to enhance customer loyalty and reduce delinquency.

Highest-signal resume keywords

• Customer Service Experience
• Negotiation Skills
• Financial Metrics Monitoring
• Contract Retention
• Churn Management

ATS Optimization Keywords

Hard Skills

• Financial Renegotiation
• Credit-Restriction Management
• Revenue Recovery
• Collection Commission Recording
• Delinquency Reduction Strategies

Soft Skills

• Clear Communication
• Empathy
• Emotional Intelligence
• Organizational Skills
• Resilience

Industry Keywords

• Customer Relations
• Retention
• Overdue Payments
• Legal Collection Proceedings
• Customer Communication Cadence

Tools & Technologies

• Blip
• E-Formei Portal
• Spreadsheets