Renewal Account Manager I

Mitel; São Paulo; Hybrid; BRL 120,000 - 160,000; Full time

Job summary

Mitel is seeking a Renewal Account Manager in São Paulo to retain revenue and grow existing relationships. You will manage renewals with a cross-functional team, delivering demos, quotes, and year-end reviews when needed.

This role requires shifting hours and strong collaboration with Sales and Customer Lifecycle teams. Ideal candidates have a bachelor's degree, experience in customer service or sales support, and English at least B2 level.

Qualifications

• Bachelor's degree.
• Experience in customer service, sales or sales support.
• English language skills (B2 or higher).
• Willingness to work on shifts.
• Strong collaboration and relational skills.
• Effective communicator with strong interpersonal and collaboration skills.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Must be detail oriented, organized, ethical, responsible, & self-motivated.

Responsibilities

• Lead renewal process
• Meet or exceed renewals and retention targets.
• Ensure that renewals are closed on a timely basis.
• Work cross-functionally, collaborating with Sales Representatives and Customer Lifecycle Managers on renewals strategy and plans.
• Create partner demonstrations and presentations, quotes/ proposals, and year end reviews when necessary.
• Develop in-depth knowledge of products and services.
• Keep informed of product line and trends that may impact client business activities.
• Manage opportunities in Salesforce from start to finish
• Able to manage up to 400 renewals per quarter.

Skills

Customer service

Sales

Sales support

Cross-functional collaboration

Communication

Time management

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Overview

This role is key in the retention and growth of our service business, managing existing Customer and Partner accounts in their designated region. The Renewal Account Manager is responsible for proactively working with their assigned accounts to retain revenue and identify opportunities to expand relationships. Throughout the customer cycle, the Renewal Account Manager will utilize tools, data, and additional resources to maintain customer retention and secure annual revenue growth. This position requires you to work on shift: 11 am - 8 pm or 12 pm - 9 pm

Responsibilities

• Lead renewal process
• Meet or exceed renewals and retention targets.
• Ensure that renewals are closed on a timely basis.
• Work cross-functionally, collaborating with Sales Representatives and Customer Lifecycle Managers on renewals strategy and plans.
• Create partner demonstrations and presentations, quotes/ proposals, and year end reviews when necessary.
• Develop in-depth knowledge of products and services.
• Keep informed of product line and trends that may impact client business activities.
• Manage opportunities in Salesforce from start to finish
• Able to manage up to 400 renewals per quarter.

Requirements

• Bachelor's degree
• Experience in customer service, sales or sales support
• English language skills (B2 or higher)
• Willingness to work on shifts
• Strong collaboration and relational skills
• Effective communicator, strong interpersonal and collaboration skills
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
• Must be detail oriented, organized, ethical, responsible, & self-motivated

Additional Preferred Skills

• Salesforce CRM experience preferred
• Communication technology knowledge is considered a strong advantage

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights. For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications. With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.