Renewals Account Manager

Palo Alto Networks, Inc.; Mucuri; On-site; BRL 304,000 - 456,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Renewals Account Manager for LATAM to manage renewal contracts, forecast renewals, and drive growth while reducing churn. You will engage with customers to understand needs and ensure their security posture is strengthened through our solutions.

The role requires managing quotes, collaborating with Field Sales and Partners, and identifying expansion opportunities, with focus on LATAM region. Fluency in English and Portuguese or Spanish is essential.

Qualifications

• 3+ years of successful experience in a quota‑carrying role, preferably in Sales, Subscription Renewals, or Account Management.
• Proven track record of meeting or exceeding sales targets and accurate forecasting.
• Proficiency with Salesforce (SFDC) for forecasting and CPQ (Configure, Price, Quote) tools.
• Exceptional time management, organization, and interpersonal communication skills.
• Fluent in English and Spanish or Portuguese.

Responsibilities

• Own the full Renewal sales cycle—from quote generation and stakeholder collaboration to opportunity closure.
• Drive reduction in customer churn and improve on-time renewal rates within your assigned territory.
• Identify and pursue upsell, consolidation, and term extension opportunities to expand customer accounts.
• Provide accurate and timely renewal forecasts using SFDC and other required tools on a weekly, monthly, and quarterly basis.
• Proactively collaborate with Field Sales, Sales Managers, Channel Partners, and End Users to ensure alignment and drive expansion business.
• Assess customers’ current accounts to evaluate effectiveness, identify evolving business needs, and deliver cross-platform solutions.
• Build and maintain strong, productive relationships with internal and external stakeholders in a fast‑paced, performance‑driven environment.
• Clearly communicate the company’s value proposition and business opportunities to customers and partners.

Skills

Sales experience

Forecasting

SFDC

CPQ

Time management

Communication

English and Portuguese or Spanish

Education

Bachelor's degree in Business/Marketing or related field

Tools

SFDC (Salesforce)

CPQ tools

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

As the Renewals Account Manager for LATAM, you will manage an assigned territory, focusing on quoting, forecasting, and booking renewal contracts. Your primary goal is to drive the growth and retention of our customer base by reducing churn, improving on-time renewal rates, and identifying opportunities for expansion. You will serve as a key point of contact for customers, ensuring their needs are met and their security posture is strengthened through our solutions.

Key Responsibilities

• Own the full Renewal sales cycle—from quote generation and stakeholder collaboration to opportunity closure.
• Drive reduction in customer churn and improve on-time renewal rates within your assigned territory.
• Identify and pursue upsell, consolidation, and term extension opportunities to expand customer accounts.
• Provide accurate and timely renewal forecasts using SFDC and other required tools on a weekly, monthly, and quarterly basis.
• Proactively collaborate with Field Sales, Sales Managers, Channel Partners, and End Users to ensure alignment and drive expansion business.
• Assess customers’ current accounts to evaluate effectiveness, identify evolving business needs, and deliver cross-platform solutions.
• Build and maintain strong, productive relationships with internal and external stakeholders in a fast‑paced, performance‑driven environment.
• Clearly communicate the company’s value proposition and business opportunities to customers and partners.

Qualifications

Required Qualifications

• 3+ years of successful experience in a quota‑carrying role, preferably in Sales, Subscription Renewals, or Account Management.
• A proven track record of consistently meeting or exceeding sales targets and maintaining an accurate forecast.
• Proficiency with Salesforce (SFDC) for forecasting and CPQ (Configure, Price, Quote) tools.
• Exceptional time management, organization, and interpersonal communication skills.
• Fluent in English and Spanish or Portuguese.

Preferred Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Experience supporting customers in the LATAM region.
• Demonstrated ability to build complex quotes involving non‑standard product configurations.
• In‑depth knowledge of cybersecurity products and the competitive landscape.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.