Registration Technician III – Corporate Benefits

Jobtailor; São Paulo; Presencial; BRL 42 000 - 66 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo seeks an experienced Records/Data Analyst to manage the full lifecycle of records with a focus on accuracy and compliance. You will resolve client inquiries, process daily registrations, validate documentation, and update data across systems.

Responsibilities include monitoring data quality, generating Looker indicators, and collaborating with carriers to resolve issues while supporting process improvements and mentoring junior staff.

Qualificações

• High school diploma or equivalent.
• Experience with registration movements (additions, removals, etc.).
• Experience with EB system is a plus.
• Advanced knowledge of Microsoft Office and Google Workspace (sheets, presentations, forms and documents).
• Data handling, pivot tables and complex formulas.
• Logical reasoning and analytical mindset.
• Ability to prioritize tasks and work under tight deadlines.
• Valid driver''s license.
• Willingness to travel.

Responsabilidades

• Execute and monitor full lifecycle management of records and data, ensuring integrity, accuracy and compliance.
• Serve as focal point for resolving complex registration inquiries from clients.
• Process daily client movements via email or system following contracts and SLAs.
• Validate supporting documentation prior to entry to ensure accuracy.
• Update and modify existing data as requested.
• Extend benefits to terminated employees or retirees.
• Monitor and correct data inconsistencies in records.
• Enter detailed information into system fields.
• Analyze information from Looker indicators and adjust as needed.
• Ensure registration and maintenance activities comply with carriers/insurers rules.
• Support creation and updating of departmental procedure manuals.
• Assist clients and internal teams with data and registration questions.
• Manage deadlines, volumes, and quality across activities; handle issues and maintain team communication.
• Prepare clients'' operational book and present it in Looker.
• Participate in meetings with the relationship area to present the operational book.
• Interface with clients and carriers to resolve issues.
• Support leadership in improvements and automation initiatives.
• Train and mentor Analysts I and II.
• Provide coverage during vacations (on-site or remote).

Conhecimentos

Microsoft Office

Google Workspace

Pivot Tables

Data Analysis

Analytical Mindset

Prioritization

Deadline-oriented

Driving License

Travel

Formação académica

High School Diploma

Descrição da oferta de emprego

Responsibilities

• Responsible for executing and monitoring the full lifecycle management of records and data, ensuring integrity, accuracy and compliance of information.
• Act as focal point for resolving complex issues and user inquiries (internal and external clients) related to registrations.
• Receive daily client movements via email and/or system, following contractual rules, established procedures and policies, meeting SLA deadlines.
• Validate supporting documentation and information prior to entry to ensure data accuracy.
• Process requests to modify and update existing data.
• Extend benefits to terminated employees / retirees.
• Monitor and correct inconsistencies identified in records.
• Enter complementary and detailed information into the appropriate system fields.
• Analyze and adjust information from the "Bate Cadastral" and "Billing Reconciliations".
• Ensure all registration and maintenance activities comply with the general conditions and rules of carriers/insurers.
• Support the creation and updating of departmental procedure manuals.
• Provide support to clients and internal areas on data and registration‑related queries.
• Responsible for managing deadlines, volumes and quality of the area's activities; handle critical issues, maintain good team relationships and ensure clear, transparent communication with the team.
• Prepare clients' operational book and validate information in Looker indicators.
• Participate in meetings with the relationship area to present the operational book.
• Interface with clients and carriers to resolve issues.
• Support leadership in implementing improvements and automations.
• Train and mentor Analysts I and II.
• Provide team coverage during vacations, either on-site or remotely.

Requirements

• High school diploma.
• Experience with registration movements (additions, removals, etc.).
• Experience with the EB system is a plus.
• Advanced knowledge of Microsoft Office and Google Workspace (sheets, presentations, forms and documents).
• Data handling, pivot tables and complex formulas.
• Logical reasoning and analytical mindset.
• Ability to prioritize tasks and work under tight deadlines.
• Valid driver's license.
• Willingness to travel.

Core Competencies

Demonstrates expertise in records and data management, ensuring compliance, accuracy, and integrity while effectively resolving client inquiries and issues. Proficient in data analysis and reporting, with strong organizational skills to manage deadlines and maintain quality.