Administrative Operations Assistant

Jobtailor; Porto Alegre; Presencial; BRL 46 872 - 71 424; Tempo integral

Resumo da oferta

Jobtailor in Porto Alegre, Brazil, is seeking an organized operations professional to manage the department's inbox, coordinate client communications, and support registration and data-entry tasks.

You will work with the Relationship team to schedule in-person assessments, update records, and ensure documents are routed and signed electronically.

Qualificações

• Experience in operational roles in high-volume environments such as law firms, insurers, or service providers.
• Comfortable using systems and digital platforms.
• Bachelor's degree completed or in progress; (preferred)
• Experience with administrative, operational, or legal routines; (preferred)
• Experience with management systems and electronic signature platforms; (preferred)
• Growth mindset, with an interest in learning, developing, and adapting to new processes. (preferred)

Responsabilidades

• Manage the department's operational inbox, handling receipt, triage, routing and follow-up of requests.
• Communicate with clients via email and through insurers' systems.
• Notify clients about scheduled in-person assessments and manage other operational arrangements forwarded by the Relationship team.
• Update information and attach reports in clients' systems.
• Send reports for electronic signature via ZapSign and monitor completion.
• Create records and update case files in the internal system.
• Provide support for registration/data-entry activities during team vacations or absences.

Conhecimentos

Operational experience

Client communication

Digital platforms

Growth mindset

Formação académica

Bachelor's degree

Ferramentas

Electronic signature platforms

Management systems

Descrição da oferta de emprego

Responsibilities

• Manage the department's operational inbox, handling receipt, triage, routing and follow-up of requests.
• Communicate with clients via email and through insurers' systems.
• Notify clients about scheduled in-person assessments and manage other operational arrangements forwarded by the Relationship team.
• Update information and attach reports in clients' systems.
• Send reports for electronic signature via ZapSign and monitor completion.
• Create records and update case files in the internal system.
• Provide support for registration/data-entry activities during team vacations or absences.

Requirements

• Experience in operational roles in high-volume environments such as law firms (paralegal, controllership, or administrative roles), insurance companies, or service providers.
• Comfortable using systems and digital platforms.
• Bachelor's degree completed or in progress; (preferred)
• Experience with administrative, operational, or legal routines; (preferred)
• Experience with management systems and electronic signature platforms; (preferred)
• Growth mindset, with an interest in learning, developing, and adapting to new processes. (preferred)

Core Competencies

Demonstrates strong operational management skills in high-volume environments, with proficiency in handling client communications, data entry, and case file management. Familiarity with electronic signature platforms and a commitment to continuous learning and process improvement are essential.