Regional LATAM Informatics Delivery Manager

Philips; Barueri; Hybrid; BRL 200,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

On-site Barueri 3 days/week

Job summary

Philips in Barueri, Brazil, is seeking a Regional LATAM Informatics Delivery Manager to lead Clinical Informatics service delivery across Latin America, drive customer experience, enhance operations, and deliver strong business results.

You will manage multi-country delivery, develop partners, forecast revenue, govern performance, and coach a diverse team in a hybrid setup with three days on site per week.

Qualifications

• Experience leading service delivery across multiple countries.
• Strong leadership and revenue forecasting skills.
• Ability to manage customer escalations and drive performance improvements.
• Experience in regulated industries or healthcare IT is a plus.

Responsibilities

• Lead Clinical Informatics service delivery across Latin America, including team performance and escalations.
• Build relationships with customers, internal teams, and senior stakeholders.
• Improve business performance through revenue forecasting, governance, and tracking.
• Lead and develop a diverse, multicultural team with accountability and collaboration.
• Expand delivery capabilities by developing partners and improving service processes; hybrid model with 3 on-site days in Barueri.

Skills

People leadership

Revenue forecasting

Performance management

Partner development

Continuous improvement

Customer-success mindset

Job description

Job Title

Regional LATAM Informatics Delivery Manager

Job Description

Regional LATAM Informatics Delivery Manager | Barueri, Brazil

Lead Clinical Informatics service delivery across Latin America, improving customer experience, operational performance, and business results.

Your role:

• Lead Clinical Informatics service delivery across Latin America, including team performance, customer escalations, and partner delivery.
• Build strong relationships with customers, internal teams, and senior stakeholders across the region.
• Improve business performance through accurate revenue forecasting, clear governance, and performance tracking.
• Lead and develop a diverse, multicultural team, creating a culture of accountability, trust, and collaboration.
• Help expand delivery capabilities by developing partners and improving service processes. This role follows a hybrid model, with three days per week in Barueri.

You’re the right fit if:

• You have strong experience leading service delivery or service operations across multiple countries.
• Your skills include people leadership, revenue forecasting, performance management, partner development, and continuous improvement.
• You have a customer-success mindset and experience handling complex customer situations and escalations.
• You’re fluent in English and bring strong communication, decision-making, and leadership skills.
• Experience in information technology, healthcare, banking, or another regulated industry is preferred. Knowledge of Clinical Informatics and practical Lean experience are a plus.

In return, we offer you
A progressive career development opportunity in a promising industry. Philips is one of the best in-class organization that offers you big exposure and long-term career development such as internal transfer and international mobility opportunities.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.