RAN Support Engineer (2G/3G/4G/5G)

Capgemini Engineering; Fundão; Hybride; BRL 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Health and life insurance

Training and certifications

International projects

Résumé du poste

Capgemini Engineering seeks an N2 Specialized Support Engineer to join the Network Operations team in a hybrid role. You will provide advanced support for mobile access network services, ensure service stability, SLA compliance, and contribute to RCA and continuous service improvements.

The position covers both Intermediate and Intermediate‑Senior profiles with responsibilities from incident management to technical leadership.

Qualifications

• Experience in telecom operations, network support or service assurance environments.
• Strong troubleshooting and incident management skills.

Responsabilités

• Manage and resolve complex incidents escalated from Level 1 support.
• Coordinate escalations with Level 3 support teams, vendors, and technology partners.
• Perform technical troubleshooting and RCA for recurring issues.
• Execute and support planned maintenance, upgrades, and out-of-hours interventions.
• Monitor network performance and SLA adherence.
• Produce technical reports, dashboards, and post-mortem analyses.
• Support critical incidents, major events, and service restoration activities.
• Collaborate with Network Operations, Engineering, Service Management, and Customer Support teams.
• Contribute to process improvements and technology evolution initiatives.
• Ensure operational readiness of network platforms and infrastructure.

Connaissances

Incident management

Root Cause Analysis

Network operations

Technical documentation

Team collaboration

Troubleshooting

2G/3G/4G/5G networks

Outils

Ericsson Radio Networks

Nokia Radio Networks

ASBSC

CBAN

NCIR

Description du poste

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

We are looking for an N2 Specialized Support Engineer to join our Network Operations team, providing advanced support for mobile access network services and ensuring service stability, operational excellence, and SLA compliance.

The role covers both Intermediate and Intermediate‑Senior profiles, with responsibilities ranging from incident management and operational support to technical leadership, root cause analysis, and continuous service improvement initiatives.

Key Responsibilities

• Manage and resolve complex incidents escalated from Level 1 support.
• Coordinate escalations with Level 3 support teams, vendors, and technology partners.
• Perform technical troubleshooting and Root Cause Analysis (RCA) for recurring issues.
• Execute and support planned maintenance activities, upgrades, and special operations, including out-of-hours interventions when required.
• Monitor network performance and service quality, ensuring SLA adherence.
• Produce technical reports, operational documentation, performance dashboards, and post‑mortem analyses.
• Support critical incidents, major events, and service restoration activities.
• Collaborate with Network Operations, Engineering, Service Management, and Customer Support teams.
• Contribute to process optimization, service improvements, and technology evolution initiatives.
• Ensure operational readiness of network platforms and infrastructure.

YOUR PROFILE

Experience in one or more of the following technologies is desirable:

• Ericsson Radio Networks (2G, 3G, 4G, 5G) Nokia Radio Networks (2G, 3G, 4G, 5G) Virtualized network elements (ASBSC, CBAN, NCIR, NADCM) OMS platforms Nokia transmission solutions (EMIL, MEGAMON, MEGAPLEXER, UTF) Dell switching technologies FEMTO solutions NRIF platforms Ericsson TCU and R6K systems
• Intermediate Experience in telecom operations, network support, or service assurance environments. Strong troubleshooting and incident management skills. Ability to work with operational procedures and technical documentation. Good communication and teamwork capabilities.
• Intermediate‑Senior Several years of experience in network operations and support environments. Proven expertise in managing critical incidents and complex technical escalations. Experience leading RCA activities and driving service improvement initiatives. Ability to coordinate stakeholders across operations, engineering, and vendor teams. Strong analytical, reporting, and decision‑making skills.

What You’ll Love About Working Here

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work life balance.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Access valuable training and certifications in cutting edge technologies.
• Engage in exciting national and international projects.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end‑to‑end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market‑leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries.