Programme Coordinator – Corporate Health & Wellness

Raffles Medical Group Ltd; Região Norte; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Raffles Medical Group Ltd in Brazil is seeking a proactive Programme Coordinator to support the delivery of corporate health and wellness programmes under Raffles Health / HealthyLongevity. You will coordinate the participant journey from onboarding through programme completion, including scheduling, follow-ups and documentation.

You will work closely with participants, corporate clients and our clinical and programme teams to ensure programmes run smoothly and effectively, with opportunities to

Qualificações

• Degree in business, healthcare administration, health sciences, hospitality or related field.
• Experience in programme coordination, healthcare administration or client-facing roles.
• Strong organisational and coordination abilities with multiple tasks.

Responsabilidades

• Coordinate end-to-end onboarding of participants into corporate wellness programmes.
• Communicate programme requirements, appointments, registration and next steps.
• Schedule appointments with doctors, coaches and care teams.
• Conduct regular follow-ups, reminders and track programme activities.
• Maintain participant records, trackers and documentation.
• Serve as operational contact for corporate clients and respond to inquiries.
• Prepare programme updates, participation statistics and reports.
• Support onboarding of new programmes and clients.
• Help develop workflows, templates and SOPs.
• Provide general administrative support to the team.

Conhecimentos

Organisational skills

Coordination

Communication skills

Multitasking

Formação académica

Bachelor's degree or higher in Business Administration or Healthcare Administration or Health Sciences

Ferramentas

Microsoft Office (Excel, Word, PowerPoint)

Descrição da oferta de emprego

About the Role:

We are looking for a proactive and organised Programme Coordinator to support the delivery of our corporate health and wellness programmes under Raffles Health / HealthyLongevity.

In this role, you will coordinate the participant journey from onboarding through programme completion, including appointment scheduling, participant follow-ups, programme administration and engagement. You will work closely with participants, corporate clients and our clinical and programme teams to ensure programmes are delivered smoothly and effectively.

As our corporate wellness programmes continue to grow, you will also have the opportunity to support the implementation of new programmes and contribute to improving programme processes and the overall participant experience.

Key Responsibilities:

• Coordinate the end-to-end onboarding of participants into corporate health and wellness programmes.
• Communicate with participants on programme requirements, appointments, registration and next steps.
• Coordinate appointments with doctors, coaches and other members of the care team.
• Conduct regular follow-ups with participants, including appointment reminders, missed appointments and outstanding programme activities.
• Encourage participant engagement and track attendance, follow-ups and programme completion.
• Maintain accurate participant records, programme trackers and documentation.
• Serve as an operational point of contact for corporate clients and respond to programme-related enquiries.
• Coordinate programme schedules, communications, activities and other operational requirements.
• Prepare programme updates, participation statistics, reports and other required documentation.
• Identify operational issues or participants requiring additional support and escalates them to the appropriate programme or clinical team.
• Support the collection of participant feedback and programme outcome information.
• Assist with the implementation and onboarding of new corporate wellness programmes and clients.
• Support the development of programme workflows, processes, templates and standard operating procedures.
• Provide general administrative and operational support to the Raffles Health / HealthyLongevity team.

Requirements:

• Diploma or Degree in Business Administration, Healthcare Administration, Health Sciences, Hospitality, Customer Service or a related discipline.
• Prior experience in programme coordination, healthcare administration, customer service, operations or client-facing roles would be advantageous.
• Strong organisational and coordination skills with the ability to manage multiple participants and activities concurrently.
• Good written and verbal communication skills.
• Comfortable communicating with participants, healthcare professionals and corporate clients.
• Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.
• Able to maintain accurate records and handle confidential participant information appropriately.
• Proactive, responsible and able to follow through on tasks with minimal supervision.
• Detail-oriented with good problem-solving skills.

What we are looking for:

We are looking for someone who is people-oriented, organised and proactive. You should enjoy interacting with participants and helping them navigate their programme journey, while also being comfortable managing the administrative and operational details behind the scenes.

You should be able to work independently, follow up persistently but professionally, and adapt as programmes and processes continue to evolve.