Product Support Engineer (Fixed-term)

Caterpillar Brazil; São Paulo; Presencial; BRL 78 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Medicines reimbursement

Private pension plan

Profit share

Meal assistance

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group

Resumo da oferta

Caterpillar Brazil is seeking a Product Support professional to help source engine specifications and troubleshooting guidance for North and South American dealer networks. You will advocate for customers and dealers to resolve product issues and maximize machine uptime.

The role emphasizes driving process improvements, collaborating with service teams, and coordinating with engineering to communicate product enhancements. On-site work is required, with up to 10% travel.

Qualificações

• Bachelor’s degree required.
• Pre Advanced English proficiency required.
• Demonstrated ability to apply logical troubleshooting processes to identify issues and support resolution.

Responsabilidades

• Source and deliver engine specifications and troubleshooting guidance to Technical Communicators within North and South America’s dealer and distributor networks.
• Act as a strong advocate for customers and dealers, ensuring product issues are resolved to maximise machine uptime.
• Identify and lead process improvements to increase team efficiency, quality, and velocity.
• Initiate action for product improvements within the service team and relay information between the dealer and engineering.

Conhecimentos

Customer focus

Service excellence

Problem solving

Effective communications

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

Career Area: Product Support

Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Role Definition

Supports new products or changes to existing products.

What will you do

• Source and deliver engine specifications and troubleshooting guidance to Technical Communicators within North and South America’s dealer and distributor networks.
• Act as a strong advocate for both customers and dealers, ensuring their product issues are effectively resolved to maximize machine uptime.
• Identify and lead process improvements to increase team efficiency, quality, and velocity.
• Initiate action for product improvements within the service team and act as the conduit for information flow between the dealer and engineering.

Skills

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Basic requirements

• Bachelor’s degree
• Pre Advanced English
• Demonstrated ability to apply logical troubleshooting processes to identify issues and support resolution

Top candidates will also have

• Experience diagnosing and troubleshooting diesel engine and aftertreatment related issues.
• Previous assignments in a customer or dealer facing role supporting the service of equipment.

Additional Information

• Up to 10% domestic and international travel required.
• This is a fixed-term position (1 year).
• This position requires the candidate to work onsite five days a week.

Benefits

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements.

Benefit elegibility may vary by position and location.

Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process.

Visa Sponsorship is not available for this position.

Posting Dates: September 3, 2026 - September 10, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.